Sea Logistics Reefer Customer Care Specialist

‎

Are you an experienced Sea Logistics professional with strong UK customs clearance and Port Health expertise? We are looking for someone to join us on a permanent contract in this specialist role, where you will take ownership of the day-to-day coordination of sea freight shipments into the UK. Working closely with customers, hauliers, shipping lines, overseas agents and UK authorities, you will play a key role in ensuring smooth operations while leading the team in delivering a reliable, responsive and high-quality service to our customers.

How you create impact

• Act as the first point of contact for customers, hauliers and overseas agents, coordinating daily operational activities.

• Manage customs clearance for sea freight shipments entering the UK through various ports.

• Provide customers with accurate and timely updates on shipment arrivals and merchant haulage deliveries.

• Liaise with Port and Plant Health, Port Authorities and UK Border Force to resolve clearance issues.

• Process CHED-D, CHED-P, CHED-PP and organic applications accurately and efficiently.

• Coordinate with shipping lines regarding DROs and other operational enquiries.

• Manage customer invoicing following delivery and liaise with the Accounts team regarding shipping line pre-payments.

• Lead and support the team to ensure excellent customer service and prompt responses to customer and service provider queries.

What we would like you to bring

• Proven experience in customs clearance of sea freight shipments entering the UK through various ports is essential.

• Hands-on experience working with Port and Plant Health, Port Authorities and UK Border Force on clearance matters is essential.

• Practical experience processing CHED-D, CHED-P, CHED-PP and organic applications is essential.

• Previous experience within Sea Logistics, freight forwarding or a closely related operational environment.

• Strong customer service skills with the ability to communicate confidently with customers, authorities and service providers.

• Excellent written and verbal communication skills in English.

• Ability to work effectively under pressure, manage multiple priorities and maintain a high level of accuracy.

• Good Microsoft Office and systems skills, combined with flexibility around working hours during busy periods and availability for occasional after-hours calls.

What's in it for you

This is an opportunity to take on a specialist role where your Sea Logistics and customs expertise will have a direct impact on our customers and daily operations. You will work with a broad range of stakeholders across the international supply chain while developing your knowledge within a complex operational environment. You will also have the opportunity to take on team leadership responsibilities and contribute to delivering an excellent customer experience.