Lou Malnati's
Seasonal E-Commerce Customer Service
- Compensation
- Not disclosed
- Location
- Buffalo Grove, Illinois, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- 1+ year of customer service or related experience (e-commerce experience a plus).
- Full cycle customer service includes order entry to final delivery.
- Clear and friendly communication skills, both written and verbal.
- Ability to stay organized while handling multiple customer inquiries.
- Comfortable learning new systems and tools quickly.
- A positive, solution-focused attitude with strong teamwork and hospitality.
- Must have the ability to work independently after training.
- Requires strong multitasking skills, adaptability, and a customer-first approach.
- Must be able to speak and write fluently in English.
- Enjoys working in a fast-paced, team-oriented office environment.
- Excellent interpersonal, listening, and time management skills.
- Basic computer skills required (Microsoft Office & internet research).
- Ability to sit approximately 90% of the workday and move freely around the office.
Full description
We’re looking for Seasonal Customer Service Representatives to join our team on-site during our busiest and most exciting time of year. If you love great food, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity to start your career with Lou’s.
What You’ll Do
- Answer inbound phone calls and assist customers with placing orders, troubleshoot order issues, delivery concerns, and general questions assisting through our website Tastes of Chicago.
- Track FedEx shipments to ensure our Tastes of Chicago packages arrive perfectly nationwide.
- Support your teammates with various office and customer service tasks.
- Deliver friendly, professional service to every customer—every time.
- Work hard, have fun, and create memorable experiences for both Lou Malnati’s and Tastes of Chicago customers.
- Be the friendly, professional, and knowledgeable voice of Tastes of Chicago via phone to every customer, every time.
- Answer product questions, provide order updates, and help customers place their orders.
- Resolve issues quickly with empathy and professionalism.
- Keep detailed and accurate information, including notes about interactions in our customer service system.
- Represent our brand’s values—friendly, reliable, and authentic—in every interaction.
What We’re Looking For
- 1+ year of customer service or related experience (e-commerce experience a plus).
- Full cycle customer service includes order entry to final delivery.
- Clear and friendly communication skills, both written and verbal.
- Ability to stay organized while handling multiple customer inquiries.
- Comfortable learning new systems and tools quickly.
- A positive, solution-focused attitude with strong teamwork and hospitality.
- Must have the ability to work independently after training.
- Requires strong multitasking skills, adaptability, and a customer-first approach.
- Must be able to speak and write fluently in English.
- Enjoys working in a fast-paced, team-oriented office environment.
- Excellent interpersonal, listening, and time management skills.
- Basic computer skills required (Microsoft Office & internet research).
- Ability to sit approximately 90% of the workday and move freely around the office.
Why You’ll Love Working Here