Seasonal Host/Hostess - Walnut Room Restaurant, State Street

Be part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Host's primary responsibility is to provide caring hospitality by monitoring customer traffic flow, acknowledging and seating customers upon arrival, providing product information and thanking customers upon departure.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

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Follows Food Division Standards and Best Practices.

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Ensure dining room is prepared for customer service.

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Effectively deal with multiple customers and seat customers at clean tables avoiding over-seating.

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Communicate customer requests/concerns and service flow issues to associates and manager on duty.

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Be knowledgeable of servers' duties and responsibilities, table numbers, and station assignments.

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Follow food safety standards and maintain work area and equipment in accordance with Health Department standards.

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Work with bus team to clear and maintain tables according to company standards.

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Answer phone and record reservations according to company standards.

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Perform cashier duties when needed.

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Open and close area following appropriate checklist, verifying completion with Manager on Duty prior to leaving the area.

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Maintain stock levels and standards in product presentation.

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Follow station specific duties and responsibilities.

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Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards.

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Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

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Perform other duties as needed.

Who You Are

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No Education or Experience Required.

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Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals in English.

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Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements You Will Perform

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Position requires prolonged periods of standing/walking around store or department.

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May involve reaching, crouching, kneeling and stooping.

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Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

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Frequently lift/move up to 25lbs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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