Seasonal Retail Sales Lead (Alderwood)

Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say “awww.” Our offices are in a sunny loft in NYC's Flatiron District and in downtown Washington, DC.

WHO ARE WE?

We are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience built on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will help shape the voice and character of the Squishable store experience.

The ideal candidate is a natural-born leader who loves the store experience. They are passionate, driven, and highly organized, with a desire to bring happiness to people’s lives. They are confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. Candidates must be well-spoken and confident interacting with people at all levels while remaining calm and organized at all times.

What does a Seasonal Squishable Retail Sales Lead do?

The Retail Sales Lead is a key member of the store leadership team, supporting the Store Manager in driving sales, developing the team, and creating an exceptional experience for every Squishable fan. Responsibilities include:

• Supports the Store Manager in delivering a fun, welcoming, and efficient customer experience during the busy holiday season

• Helps lead the sales floor during peak periods, keeping the team focused on customer service and sales goals

• Drives holiday sales through customer engagement, product recommendations, and strong knowledge of Squishable products

• Supports seasonal promotions, merchandising, replenishment, and maintaining an organized, well-stocked sales floor

• Helps manage customer flow and resolves concerns with a positive, solution-oriented approach

• Provides day-to-day direction and support to team members and jumps in wherever needed during busy periods

• Supports opening, closing, and keyholder responsibilities, as assigned

Qualifications

• 1+ year of retail, customer service, or leadership experience in a fast-paced environment preferred

• Passion for people and creating a fun, welcoming customer experience