SeaTREK Guide

POSITION SUMMARY:

The position requires a dedicated individual who will take direction from the Dive Operations Manager, Dive Operations and Conservation Supervisor, and Senior Husbandry Management in carrying out all aspects of the SeaTREK Experience, Maintenance Diving throughout the aquarium, as well as other related projects and programs. This includes all aspects of a VIP guest experience as well as maintenance diving and animal husbandry. Fostering a positive work team atmosphere, attention to animal health, exhibit excellence, and visitor experience are the driving priorities in accomplishing the goals of this position.

MAJOR DUTIES AND RESPONSIBILITIES:

• As a member of the Husbandry team, you will lead by example by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed when interacting with one another and guests.
• Participate in all daily aspects of the SeaTREK interactive program to include: creating positive guest interactions; upholding strict safety protocols; taking an active role in exhibit cleanliness and record-keeping, and participating in all other duties as assigned.
• Must be knowledgeable about underwater conditions, cautions, animals, and procedures that exemplify the highest standards of safety and guest experience.?
• Must follow all procedures to assist the guests down into the exhibit safely, wait for their queuing up, and lead them comfortably and safely along the trail.?
• Must accompany the group in scuba gear with safety equipment ready. He/she is responsible for assisting guests down and up the ladder as well as keeping an eye on them through the tour.?
• This position requires monitoring of the air systems and that the air hoses are always clear.
• Assists with providing the needs of all animals in the assigned area through regular feedings, administering treatments as directed by the Husbandry Management Team, exhibit maintenance, and environmental enrichment programs for the species.
• Responsible for cleaning and maintaining all exhibits throughout the aquarium, as well as maintaining all SCUBA diving gear and the dive locker.
• Assist with maintenance and repairs of SCUBA and dive-related equipment and maintains accurate equipment/repair logs.
• Responsible for the daily cleaning of all exhibits and habitats, as well as acting as support staff for animal feeding and guest interactions.
• Cooperates with Husbandry staff for animal care health issues, including veterinary procedures.
• Researches and suggests upgrades, enhancements, and changes to exhibit systems to the Husbandry Management Team.
• Keeps work area clean and organized and reports atypical animal behavior, exhibit status, or mechanical issues to supervisors in a timely manner.
• Interacts with and responds to public/media requests for information. Participates in education, public relations and other VIP programs including facility tours and lectures.
• Cross-trains with other staff within husbandry and animal health services.
• Comply with safety and security directives, policies and procedures set in place by the DSO.
• Performs other related duties as assigned.
• Works with Husbandry Team to learn aquarium department responsibilities and form a cohesive and efficient team environment
• Understands opening and closing procedures for the department and can perform these duties under little to no supervision