Security Alarm Dispatcher- Part Time-2:00pm to 6:00pm
- Compensation
- Not disclosed
- Location
- St. Louis, MO
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- Logistics
- Posted
Skills
Must have
- High school diploma or GED equivalent.
- Two years of experience in customer service, call center, dispatch, or security roles is preferred.
- Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
- Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
- Working knowledge of Microsoft Office applications.
- Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.
Full description
Overview
As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.
This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.
What's in it for you?
- Shift Hours: Position requires availability between 2:00pm to 6:00pm, based on labor demands. (Your work hours will be scheduled between this time range.)
- Uncapped employee referral bonuses
- Customer focused, energetic and engaging work culture working as one team
- Training is provided!Starting Pay Rate: $20.00 Per Hour (not including shift differential)
Location: On-site in office
Shift Differential:
Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:
- Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am – 4:59pm) on regularly scheduled business days.
- Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
- Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
- Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).
Monthly Performance Bonus:
Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.
New iSOC Hire Bonus
All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.