Security and Front Desk Customer Svc Rep

Security and Front Desk Customer Svc Rep---------------------------------------------------------------

The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control and monitoring, and providing basic first aid.

NOTE: This position is onsite at our Portland downtown corporate office working 4 ten-hour days.

Estimated Hiring Range:

$23.28 - $28.45

Bonus Target:

Bonus - SIP Target, 5% Annual

Priority will be given to candidates residing in Oregon and Southwest Washington.

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

• Greet and direct members, contractors, and visitors to CareOregon facilities.
• Provide initial security screening of all people entering CareOregon facilities.
• Understand local and state laws related to physical security and unauthorized individuals.
• Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property.
• Maintain and monitor access control at CareOregon facilities, including employee access badges.
• Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.
• Provide customers with professional, timely and competent service; escort visitors as needed.
• Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.
• Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
• Create clear, concise incident reporting documentation.
• Provide scene assessment of emergencies and perform basic first aid as needed.
• Support internal employee parking garage administration.
• Cross matrix and support work within other departments, including, but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness.
• Support High Rise Building Evacuation Team as needed during drills and emergencies.