Security Dispatcher Part Time, 16 hours

Job Description:Position Summary:Thursday Day Shift, 6:30am - 3pmFriday Swing Shift; 2:30pm – 11pm

Thanks so much.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

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Key Responsibilities:

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Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs

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Serve as the point of contact for emergency responders until their arrival on campus

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Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices

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Ensure resident check-ins are logged in accordance with policy and procedures

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Track transportation movements and coordinate with drivers to ensure timely and safe service

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Support front desk staff and internal departments by communicating and escalating urgent requests appropriately

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Maintain clear and professional records of calls and incidents

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Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination

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Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

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Qualifications:

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Strong verbal communication, situational judgment, and multi-tasking ability

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Calm and composed demeanor under pressure

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Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software

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Familiarity with radio dispatch, emergency procedures, and access control systems a plus

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Customer service experience in healthcare, residential, or hospitality settings preferred

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Valid driver's license preferred but not required

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Must be reliable, punctual, and willing to accept weekend per diem shifts as needed