Security Operations Center Operator Lead

Park Nicollet is hiring a Security Operations Center Lead Operator at Methodist Hospital. The Lead Dispatcher provides advanced operational support within the Security Operations Center (SOC), serving as the primary on‑shift resource for SOC Dispatchers. This role provides training and direction to SOC Dispatchers to ensure adherence to security policies, standards and procedures, ensuring that the SOC maintains high levels of situational awareness, accuracy, and professionalism. The Lead Operator supports emergency response coordination, technology oversight, quality assurance, and continuous improvement of SOC processes. The Lead Dispatcher supports incident coordination, quality assurance, training, and communication between SOC staff and field Security Officers.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

• Minimum of two (2) years of experience in security, emergency communications, or public safety telecommunications

OR

• Equivalent combination of experience and education

• Licensure/ Registration/ Certification:

• Valid driver’s license

• Knowledge, Skills, and Abilities:

• Strong knowledge of dispatching, emergency communication, and incident triage

• Ability to lead, mentor and support SOC dispatchers

• Proficiency with video management, access control, alarms, and radio systems

• Strong multitasking, prioritization, and communication skills

• Ability to remain calm and effective during high stresssituations

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

• Two (2) years of experience in the HealthPartners Security Operations Center

ESSENTIAL DUTIES: 1. (40%) – SOC Monitoring & Dispatching

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with established procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.

2. (30%) – On‑Shift Leadership & Support

• Serve as the primary resource for SOC Dispatchers during the shift.
• Provide guidance on incident triage, communication standards, and escalation procedures.
• Assist/lead shift handoffs, workload distribution, and operational continuity.