Security Operations Center (SOC) Manager

Overview

M1 Global is seeking a Security Operations Center (SOC) Manager to lead and oversee multiple SOC team(s), ensuring security remains a cornerstone of operational. This role involves managing a team of SOC Analysts and Supervisors. This role provides direct operational oversight of SOC services within a defined metropolitan or localized geographic area.

Key Responsibilities

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Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local security needs and optimize field resource distribution.

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Field Support & Service Coordination: Delivers immediate SOC-based support to on-site security teams by relaying crucial information, managing local incident communication, and coordinating emergency drill management.

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Local Incident Service Management: Manages the escalation of multi-area incidents to the appropriate regional service level and coordination of SOC support for local incident investigations.

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Specialized SOC Services: Provides specialized services tailored to the local area, including virtual escorts, restricted camera access tours, and concierge-level security support.

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Team Leadership and Development: Lead, mentor, and develop a team of SOC supervisors, analysts, and support staff, including performance evaluations, training programs, and career progression planning. Foster a collaborative environment that promotes knowledge sharing and skill enhancement in areas like threat intelligence and incident response.

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Threat Intelligence and Risk Assessment: Manage the collection, analysis, and dissemination of threat intelligence to inform SOC activities. Conduct enterprise-wide risk assessments, identifying vulnerabilities in security assets and recommending strategic hardening measures.

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Crisis and Business Continuity Leadership: Provide executive-level support during major crisis events, including activating business continuity plans, disseminating organization-wide preparedness alerts, and overseeing restoration of critical operations. Collaborate with senior leadership to minimize downtime and mitigate impacts.

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Performance Metrics and Reporting: Monitor key performance indicators (KPIs) such as Time to Acknowledge, Time to Escalate, and reporting accuracy monitoring SOC effectiveness and reporting insights to executives. Drive continuous improvement through data-driven decisions and process optimizations.

Required Qualifications

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Bachelor’s degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)