Security Operations Manager - Green Bay, WI
- Compensation
- Not disclosed
- Location
- Sheboygan, WI
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Security
- Posted
Must have
- Education and/or Experience: Bachelor’s Degree Preferred and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center pre
- Must be at least 21 years of age.
- Certificates, Licenses, Registrations: Ability to acquire and maintain a Wisconsin Private Security License, including state accredited training requirements.
- Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
- Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.
- Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
- Physical Demands: Standard office environment.
- Salary & Benefits: Salaried role starting at $75,000 per year, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and op
- EOE/M/F/D/V
- #HP
Full description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay/ Sheboygan area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff.
Responsibilities include but are not limited to:
- Build, improve, and maintain effective relationships with both client and employees.
- Report all operational matters directly to the Portfolio Manager and/or members of senior management.
- Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam.
- Responsible for the recruitment and ongoing development of the workforce.
- Perform direct recruiting and sourcing activities for open positions.
- Assist Director of Portfolio Management with annual training requirements for all staff.
- Build, improve and maintain effective relationships with both client and employees.
- Report all operational matters directly to the Director of Portfolio Management and/or members of senior management.
- Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
- Handle any escalated security issues or emergency situations appropriately
- Conduct annual reviews on site staff and Field Supervisors.
- Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
- Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.
- Coordinates and documents performance tracking of all staff personnel