Security Operations & Support Engineer

Job Overview

We are seeking a highly skilled Security Operations & Support Engineer to join our team. In this role, you will be responsible for end-to-end security operations across telecom core networks and IT infrastructure—ranging from real-time monitoring, threat detection, and incident response, to technical troubleshooting, root cause analysis (RCA), and legal compliance coordination. This position requires experience in telecommunications (specifically in the Core domain) and willingness to work on a rotational shift schedule.

Detailed Job Responsibilities

· Real-Time Security & Core Network Monitoring:

· Continuously monitor security dashboards, telecom core network activities, server/OS logs, and database metrics.

· Monitor network connectivity, API endpoints, data pipelines, and batch job executions for unauthorized activity, fraud, or anomalies.

· Incident Detection, Containment & Recovery:

· Detect security events and system anomalies, promptly creating structured incident tickets.

· Classify incident severity levels (P1 Critical, P2 High, P3 Medium, P4 Low) based on potential operational and business impact.

· Perform first-level containment and advanced troubleshooting for complex telecom security incidents.

· Execute application/service restarts, job reruns, and system recovery procedures.

· Regulatory & Law Enforcement Coordination:

· Serve as a technical point of contact to coordinate with Law Enforcement Agencies (LEAs) for lawful requests, data requests, and incident inquiries.

· Maintain strict compliance, audit trails, confidentiality, and chain of custody when handling sensitive data and legal requests.

· Root Cause Analysis (RCA) & Process Improvement:

· Lead Root Cause Analysis (RCA) investigations for major security incidents to identify underlying vulnerabilities and prevent recurrence.

· Author, update, and maintain comprehensive security SOPs and operational runbooks.

· Escalation & Vendor Coordination:

· Execute predefined read-only SQL queries to verify system health and audit logs.

· Collaborate with L3 engineering teams, telecom principals, or third-party vendors for major software defects, core network issues, or complex escalations.

Required Competencies & Qualifications

· Education: Bachelor’s degree in Cyber Security, Telecommunications Engineering, Computer Science, Information Technology, or equivalent.