Security Program Manager, U.S. Amazon Dedicated Cloud

Amazon Web Services (AWS) Infrastructure Physical Security is seeking a highly talented and motivated Security Program Manager to join our team. AWS is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include the international public sector community.
The role is responsible for overseeing physical security design and the installation of security features and systems including access control, intrusion detection, camera surveillance, passive and active barriers, and other security features and capabilities consistent with AWS security standards and public sector contract requirements.

This role will perform security program management in support of new data centers, a logistics warehouse, data center expansions, and special security programs and projects.

You will be an individual contributor and will work directly with the Cluster Security Managers (CSMs), the Data Center Engineering Operations Team, and other customers, both internal and external, to integrate business and operations requirements into long-term physical security design and implementation. You will work with limited guidance to support the design and deployment of physical security packages and security program enhancements for AWS data centers and supporting facilities. Additionally, you will work across multiple teams and serve as the subject matter expert to author security design, security installation and sustainment contracts, and other security documents for submittal to the public sector customer. You will lead projects and develop short-term solutions in the physical security program. You may influence and manage vendor contracts to ensure industry-leading systems are deployed and sustained.

The ideal candidate for the role will be willing and able to work autonomously with minimal guidance or supervision, to build relationships across peer teams, stakeholders, and partner organizations, at all levels, and to be able to influence cooperation without authority in order to achieve program and project progress and completion. You will have an in-depth knowledge of electronic security and physical security system capabilities and leverage that expertise to make the right decisions for physical security projects, site sustainment, and deliver results on time and on budget. You are able to solve ambiguous problems, proactively identify existing or imminent security vulnerabilities, and apply mitigation strategies to reduce overall risk. You may be asked to use your knowledge to assess processes, program plans, and operations requirements to find security solutions or enhancements for routine and unique security requirements.

Additionally, the candidate will work across multiple teams within an Amazon Security organization to influence external customers, system owners, and business leaders. The candidate will effectively communicate with stakeholder audiences in a single domain and actively participate in meetings both internally and with the customer to drive business and technical discussions and decisions. This candidate will support their Manager in AWS external engagements with the customer. The role is based in the Phoenix, AZ area and will support multiple campuses and site types in the local cluster.

Key job responsibilities
Physical Security Design & Installation

• Participate in physical security design for new data centers, data center expansions, logistics facilities, and special projects
• Manage the installation of security features and systems including access control, intrusion detection, camera surveillance, passive and active barriers, and other capabilities consistent with AWS security standards and government requirements
• Lead physical security team acceptance, sign-off, and operational readiness validation for high-security facilities in conjunction with other AWS teams
• Apply knowledge of ICD 705 (Fixed Facility SCIF Construction), ICD Chapter 7 (Intrusion Detection), Chapter 8 (Access Control), Chapter 11 (Telecommunications Systems), and UL 2050 standards to security design and installation

Project & Budget Management

• Provide physical security project lifecycle management including bid packages, specifications, drawings, code compliance, vendor management, budget tracking, change orders, and close-out documentation
• Effectively and accurately manage multi-million dollar security project budgets — own and track the finance and budgeting process for assigned security programs and projects
• Report performance metrics including vendor service delivery performance, actual spend vs. budget variance, cost reduction goal attainment, and post-installation defect rates
• Manage purchase orders, invoice reconciliation, and financial accruals for security projects

Vendor & Contract Management

• Manage vendor on-boarding, RFP/RFQ bidding, contracting, contract execution, QA/QC, and support processes for capital projects, preventative maintenance, and break/fix contracts
• Influence and manage vendor contracts to ensure industry-leading systems are deployed and sustained
• Monitor vendor performance against contract terms and delivery timelines; escalate underperformance through established channels
• Coordinate with Procurement on new contract vehicles, renewals, and amendments
• Manage preventative maintenance and break/fix contract execution to ensure security systems remain operational and compliant with accreditation standards

Security Program Support & Analysis

• Support Cluster Security Managers by providing physical security analysis and recommending program enhancements to maximize security at assigned locations
• Collaborate across teams to drive global, regional, and local security initiatives
• Author security design documents, security installation and sustainment contracts, and other security documents for submittal to government customers
• Provide physical security subject matter expertise on system capabilities, integration options, and compliance requirements

Stakeholder Engagement

• Work directly with Cluster Security Managers, Data Center Engineering Operations, and government customers to integrate security requirements into facility design and operations
• Serve as the physical security subject matter expert in cross-functional planning forums for new construction and facility expansion projects
• Coordinate with government customer security representatives on physical security design approvals and accreditation requirements
• Communicate effectively with both technical and non-technical stakeholders regarding physical security standards and system designs

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we are looking for talented people who want to help.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards of safety and security while providing seemingly infinite capacity at our scale.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We are continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.