Senior Account Manager - National Programs

Account Manager — National ProgramsJD Sign Group | Cambridge, Ontario | Full-time, in office$90,000–$105,000 base salary + up to $15,000 annual performance bonusNational customers. A $2 million portfolio. The opportunity to make it your own.

Walk past a storefront anywhere in Canada, and you could be looking at a project you helped bring to life.

JD Sign Group designs, manufactures and installs signage for established national retail and restaurant brands. From new locations to renovations and ongoing rollouts, we help customers turn their brand into a physical presence across the country.

We’re looking for an experienced Account Manager who wants meaningful customer relationships, ownership of their accounts and a direct connection to the people delivering the work.

Here’s what you’ll step into

A focused portfolio of up to six established and developing accounts, representing approximately $2 million in annual business. Relationships to build on, customers to get to know and opportunities to earn a larger share of their business.

You might be reviewing requirements for a new store in the morning, working through a renovation quote with Estimating and meeting a customer to plan their next group of locations in the afternoon.

Approximately 80% of your focus will be managing and growing assigned accounts, with 20% dedicated to developing suitable new customers.

You’ll report directly to our president. When an opportunity needs a decision, you’ll have access to the person who can make it. When a customer needs a solution, you’ll work alongside the teams estimating, designing and manufacturing it.

Build relationships that lead to the next project

You’ll understand your customers’ plans, earn their trust and help shape how JD supports their next location, renovation or national program.

You will:

• Build relationships with customer decision-makers and stay ahead of upcoming projects.

• Identify opportunities to expand programs and grow JD’s share of each account.

• Guide opportunities through scope confirmation, estimating, proposals, follow-up and award.

• Lead commercial conversations about pricing, scope and customer commitments.

• Prepare complete project handoffs covering requirements, pricing, timing and risks.

• Pursue selected new customers that fit JD’s capabilities.

• Maintain clear account plans, reliable forecasts and current CRM information.

• Escalate unusual pricing, contractual, operational or financial risks to leadership.