Senior Account Manager

Summary

Responsible for networking and account management. Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.

Essential Duties and Responsibilities Including but not limited to: Customer/Account Servicing

• Act as single point of contact for coordinating activities, services, orders and personnel for each customer

• Responsible for the account team performance, including operational decisions made by team members

• Provide timely response to customer requests for products, services and information

• Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria

• Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.) Sales, Project & Work Order Management

• Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with team and present to customer in timely manner

• Participates in RFP’s

• Develop and execute service contracts and service level agreements

• Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits

• Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and company are satisfied throughout entire project life cycle

• Oversee and direct implementation of all customer projects, work orders service requests

• Review and/or establish work plans, schedules and logistics

Account Manager

• Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews

• Perform project management responsibilities as required on specific projects, to include site visits during installations

• Provide (and prepare, if required) project and work order status reports

• Attend project and construction meetings as required

• Provide exceptional leadership and communication to customer and internal teams •Organizational and Operational Interfaces

• Work collaboratively with customer and 3rd party firms

• Manage internal and external team interfaces, including interface with subcontractors and manufacturers

• Manage team and lead assignments to ensure work load activities are appropriately balanced and supported internally

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Knowledge Required

• Excellent and effective at oral and written communication

• Strong critical thinking, organizational and administrative skilAdept at managing multiple projects simultaneously in a fast –paced work environment

• Demonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfaction

• Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment

• In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer service

• Understanding of construction project process

• Ability to read and understand architectural floor plans

• Ability to create work plans for projects and manage and drive execution to completion

• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments

• Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally

Experience/Education Required

• Bachelor’s degree or equivalent work industry experience and tenure

• Experience with Furniture Dealership business systems

• Furniture product specification knowledge

• Background in customer service

Interior design background, a plus

Other Requirements

• Travel may be required

• Required participation in weekly Monday Sales Meetings, Monthly Staff Meetings and

quarterly All-Hands Company Meetings

• Competitive salary, benefits package

All information will be kept confidential according to EEO guidelines.