Senior Account Manager
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Sales
- Posted
Must have
- Bachelor's degree in Business Administration, Operations Management, or a related field is required
- Postgraduate qualifications in business, management, or a related discipline are advantageous
- Minimum 5–7 years of experience in account management, client success, or operations leadership, with demonstrated exposure to strategic or enterprise-level accounts
- Proven track record of managing executive-level stakeholder relationships and driving account growth within a KPO, BPO, or shared services environment
- Experience leading governance reviews, commercial discussions, and partner business reviews is required
- Exposure to workforce planning, commercial analysis, and multi-functional coordination is strongly advantageous
- Familiarity with data privacy obligations, contractual compliance, and confidentiality requirements relevant to a KPO/BPO operating environment; specific compliance training will be provided as requir
- Exceptional written and verbal communication skills in English, with demonstrated ability to present and engage at executive level
- Strong data storytelling capability — able to translate commercial and operational metrics into clear, compelling narratives for senior stakeholders
- Skilled in facilitation, negotiation, and managing difficult conversations with composure and professionalism
Full description
Build trusted client partnerships, drive strategic growth, and deliver exceptional experiences as a Senior Account Manager at Smartsourcing.
Hi! We're Smartsourcing, and we're looking for a Senior Account Manager to join our team full-time and onsite. This role is ideal for an experienced relationship manager who thrives on building long-term partnerships, identifying growth opportunities, and delivering exceptional client experiences. You'll serve as a trusted advisor to your clients while collaborating with internal teams to ensure successful delivery and lasting business outcomes.
Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
Your Role as Senior Account Manager
The Senior Account Manager serves as the primary strategic relationship owner for high-value partner accounts within Smartsourcing's KPO operating environment. This person is responsible for driving long-term partner success through executive-level engagement, portfolio governance, commercial alignment, and proactive identification of growth and expansion opportunities.
Operating as a senior member of the Partner Experience (PX) function and reporting directly to the PX Director, the Senior Account Manager plays a critical role in ensuring partner retention, portfolio health, and the delivery of Smartsourcing's strategic account commitments at scale.
Strategic Account Management
- Serve as the primary strategic point of contact for assigned strategic partner accounts, building trusted executive-level relationships
- Lead structured partner business reviews and strategic engagement sessions on a regular cadence, ensuring outcomes are documented and actioned
- Monitor and assess partner satisfaction trends, proactively identifying risks to the relationship and developing mitigation plans
- Ensure each assigned partner account has a current account success plan reviewed on a quarterly basis
- Act as the escalation owner for strategic partner concerns, coordinating resolution across relevant internal teams
Portfolio Growth and Retention
- Proactively identify and develop opportunities for workforce expansion, scope growth, and capability uplift within assigned partner portfolios
- Build and maintain a growth pipeline for each strategic account, tracking expansion conversations and commercial opportunities in the relevant CRM or tracking system
- Collaborate with the PX Director and commercial stakeholders to develop proposals, workforce plans, and business cases for partner growth initiatives
- Ensure all assigned strategic accounts achieve defined retention targets, with early identification of at-risk accounts and documented retention strategies