Senior Account Manager (Software)

Join Our Team as an Account Manager at Shortlister 🚀

Hi 👋 we’re Shortlister, the platform for video interviews, assessments, and ID verification.

We help universities and employers run fair, rigorous selection processes while reducing time, cost, and risk. Trusted across the UK and beyond, our technology supports high-stakes admissions and recruitment decisions, where relationships, outcomes, and trust really matter.

We’re looking for an experienced Account Manager to take ownership of a diverse portfolio of customers, nurture long-term partnerships, and drive account growth as our clients mature and scale their use of Shortlister.

💼 Senior Account Manager role

🎯 Portfolio of 50–100 clients at varying stages of maturity

🧭 Reports into the Commercial Director, with close collaboration across Product and Customer teams

This is a role for someone who enjoys autonomy, complexity, and building meaningful client relationships in a fast-moving SaaS environment.

What you’ll be doing

You’ll be responsible for the success, retention, and growth of a portfolio of 50–100 customers, spanning universities, employers, and partner organisations.

Your focus is on understanding how each client uses Shortlister today, where they’re heading next, and how we can help them get more value from the platform over time.

Your day-to-day will include:

• Owning and managing a portfolio of customers at different stages of maturity
• Building trusted, long-term relationships with key stakeholders across each account
• Proactively identifying opportunities to expand usage, adoption, and commercial value
• Running regular check-ins, reviews, and strategic conversations with clients
• Acting as the voice of the customer internally, feeding insight into product and commercial teams
• Supporting renewals and expansions with clear, value-led conversations
• Navigating ambiguity as customers evolve, priorities change, and new use cases emerge
• Keeping account plans, notes, and activity well-managed and up to date

This is not a reactive support role. You’ll be expected to anticipate needs, ask smart questions, and lead the relationship forward.

About you

You’re comfortable operating in the unknown. You’re curious, proactive, and never satisfied with surface-level answers.

You’ll thrive in this role if you:

• Have prior SaaS account management experience, managing and growing customer relationships
• Can demonstrate a track record of retaining and expanding accounts, not just servicing them
• Are confident managing a sizeable portfolio without losing attention to detail
• Enjoy building relationships with a wide range of stakeholders, from operational users to senior decision-makers
• Are relentlessly curious about how customers work and how products create value
• Are comfortable having commercial conversations and articulating ROI clearly
• Stay calm and effective when priorities shift or information is incomplete
• Communicate clearly and confidently, in writing, on calls, and on video
• Take ownership and follow through without needing close supervision

Experience in EdTech, HR tech, recruitment tech, or selling into universities is a bonus, but not essential.

Why Shortlister?

We’re a small, ambitious team with a big mission: to make selection smarter, fairer, and more resilient.

You’ll get:

🚀 Real ownership of meaningful customer relationships

🧭 Direct access to senior leadership and influence over how we work with clients

🧠 Exposure to product strategy through close customer feedback loops

🏡 Flexible, UK-based working with autonomy and trust

📈 The chance to grow as the business and customer base scales