Senior Account Manager
- Compensation
- Not disclosed
- Location
- Remote-United States
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- • 5–8 years of experience in account management or a client-facing marketing, advertising, or media role (agency experience preferred) • Demonstrated ability to manage accounts and contribute to clien
- Interested? Apply by submitting your resume and a brief note outlining your healthcare or media experience.
- Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that
- Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where you
- If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share.
- Equal Employment Opportunity Statement Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard t
Full description
Department: Client Services
Role: Senior Account Manager
Location: United States-Remote
Department Overview
Client Services serves as the business leader for the account. The team understands the
client's priorities, aligns work to business objectives, identifies growth opportunities,
manages executive relationships, and ensures the agency is viewed as a trusted strategic
partner. CS leads client conversations, drives decisions, manages escalations, and owns
overall account health and revenue growth.
Role Overview
The Senior Account Manager plays a critical role in managing and growing client accounts,
serving as a trusted partner in collaboration with Account Directors. This role is responsible
for overseeing day-to-day account operations, leading cross-functional workflows, and
contributing to strategic planning that drives client success.
With a strong understanding of the client’s business and industry, the Senior Account
Manager proactively identifies opportunities, delivers actionable insights, and ensures the
agency’s work drives meaningful business outcomes, client satisfaction, and profitable
growth.
Key Responsibilities
Account Management & Execution
- Oversee day-to-day client account management, ensuring client priorities, business
context, feedback, and success measures are clearly understood across the team,
while partnering with PM to ensure delivery plans, timelines, and workflows support
those priorities.
- Support account planning and continuously refine strategies to meet evolving client
needs
- Ensure all deliverables align with client objectives and agency standards
Growth & Financial Management
- Support scope alignment, pricing context, account health, and commercial inputs in
partnership with leadership, Finance, and PM.
- Contribute to account forecasting and performance visibility by providing client
context, growth opportunities, and risk inputs, in partnership with PM and Finance.
- Identify and support opportunities for organic growth and improved account health
Client Partnership
- Build and maintain strong client relationships at appropriate levels
- Actively listen to client needs and challenges, providing thoughtful