Senior AI Engineer (AI Agents / OpenAI)

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.

Solvd is seeking a Senior AI Engineer to join our team. This role will be essential in the winning of opportunities for the company, primarily focusing on supporting presales process and opportunities discovery with existing clients.

About the project

Our client, a global e-commerce leader with a large-scale, service-oriented technology estate and complex cloud infrastructure, is seeking to elevate their customer support technology stack by introducing Agentic AI to streamline case workflow resolutions and by implementing an integrated platform to replace the fragmented set of solutions currently used by support agents.

Ultimately, our client aims to deliver a more personalized and satisfying support experience to end users - improving CSAT, reducing resolution time, and enhancing service quality across all channels.

We are developing a customer support research and resolution platform. The platform will include:

• data layer, provide a federated GraphQL interface that unifies access to multiple backend services, enabling low-latency, real-time data retrieval and transactional operations to support AI-driven workflows.

• agentic layer, supporting AI-assisted support workflows with human in the loop for validation and confirmation purposes

• research capability, allowing end users to intervene when AI is stuck or gives suggestions with low confidence - this capability should enable users to perform additional research, data lookups and actions execution using natural language prompts leveraging LLM and tools (lookups and mutating operations exposed via MCP servers)

The role will focus on designing, building and optimizing this agentic research flows for research capability. This is a multi-team, collaborative initiative that requires close coordination with other delivery teams, adherence to high engineering standards and a strong focus on integration and architectural alignment.​

What you’ll do