Senior AI / ML Engineer (Python)
Senior AI/ML Engineer designing Python-based LLM, NLP, and voice AI systems (conversational IVR, intent detection, call routing) for a telecom end client in Charlotte, NC. Day-to-day work spans text classification/clustering, RAG and prompt engineering, Agentic AI workflows, and establishing LLMOps practices while mentoring junior engineers.
- Compensation
- Not disclosed
- Location
- Charlotte, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 12+ years
- Category
- Ml / AI
- Posted
Skills
Must have
- 12+ years of experience in AI/ML
- Strong proficiency in Python
- Proven expertise in NLP, including text classification and clustering
- Strong experience in data analysis using SQL
- Hands-on experience with LLMs: prompt engineering, evaluation frameworks, RAG
Nice to have
- Experience with Agentic AI and multi-agent orchestration
- Experience with LLMOps/MLOps in production environments
- Cloud experience
Full description
ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry.
Job location: Charlotte, NC.
We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume
customer interactions. This role will drive architecture, best practices, and
innovation across voice AI systems.
**Key
Responsibilities:**
- Architect
and develop AI-driven IVR and conversational systems using Python
- Build
NLP models for text classification and clustering to support
intent detection and call routing
- Perform
data analysis using SQL
- Design
and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice
and chat use cases
- Lead
development of Agentic AI workflows for multi-step customer
interactions
- Establish LLMOps best practices, including monitoring, evaluation, and
lifecycle management
- Partner
with IVR platform, speech engineering, and product teams
- Mentor
offshore and junior AI engineers
Requirements
- 12+
years of experience in AI / ML
- Strong proficiency in Python.
- Proven
expertise in NLP, including:
- Text
classification
- Clustering
- Strong
experience in data analysis using SQL
- Hands-on
experience with LLMs:
- Prompt
engineering
- Evaluation
frameworks
- Retrieval-Augmented
Generation (RAG)
Good to Have:
- Experience