Senior Application Support & Operations Lead - DevOps
On-site manager role in Kuala Lumpur (hired via Monroe Consulting Group for a leading IT organisation): leads L1–L3 production application support, incident management, and governance, driving stability and continuous improvement through automation and ITIL practices in collaboration with development teams.
- Compensation
- Not disclosed
- Location
- Kuala Lumpur, Malaysia
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Experience leading L1–L3 application support
- Incident management
- Coordinate governance across enterprise applications
- Strong emphasis on automation
- ITIL practices
- Cross-functional collaboration with development teams
Full description
Monroe Consulting Group partners with a leading IT organisation in Kuala Lumpur to hire a Manager for Application Support & Operations. This role oversees production operations, drives stability, and champions continuous improvement across enterprise applications.
You will lead L1–L3 support, manage incidents, and coordinate governance, with a strong emphasis on automation, ITIL practices, and cross‑functional collaboration with development teams.