Senior Application Support Specialist - Trading Systems

Description : Role : Senior Application Support Engineer

Location : Chennai World Trade Center, Perungudi

Work Mode : Hybrid

Timing : (London Shift 1 : 30 - 10 : 30 PM)

-Cab facilities provided both ways-About the Role :

We are looking for a Senior Application Support Engineer with strong hands-on L2/L3 support experience in commodities trading or financial services environments.

This is a business-facing, front-office support role requiring deep technical expertise, ownership of incidents, and the ability to work in a fast-paced 24x7 environment.

Key Responsibilities :

• Provide L2/L3 application support for critical trading applications (e.g., Endur, Trayport)

• Lead incident management, troubleshooting, and root cause analysis

• Ensure high availability and rapid resolution for front-office users (traders, risk, operations)

• Support applications hosted on Microsoft Azure (App Services, Functions, Azure SQL, Cosmos DB)

• Work closely with business users, developers, infrastructure, and vendors

• Act as SME during releases, changes, and production issues

• Develop minor code fixes, scripts, and automation to improve stability and efficiency

• Maintain documentation, runbooks, and knowledge base

• Mentor and guide junior support team members

Mandatory Requirements :

• 10 to 15 years of application support experience

• Strong front-office, business-facing support in commodities trading / financial services

• Strong SQL skills (queries, optimization, stored procedures)

• Experience supporting real-time trading environments

• Good understanding of Azure cloud operations

• Willingness to work in a 24x7 support environmentTechnical Skills :

• Trading workflows : trade capture, risk, scheduling, settlements

• SQL & database performance tuning

• Scripting : Python / PowerShell / Shell

• Windows & Linux environments

• Monitoring, alerting, and automation tools