Senior Architect - ServiceNow Platform

Role : ServiceNow Senior ArchitectLocation : Hybrid

Employment Type : Contract

Experience Required : 10+ Years (Minimum 7+ Years of ServiceNow Experience)

About the Role :

We are seeking an experienced ServiceNow Senior Architect to lead enterprise-scale ServiceNow architecture, platform governance, and solution delivery.

The ideal candidate will act as the technical authority, driving scalable, secure, and upgrade-safe implementations while mentoring technical teams and collaborating with business stakeholders to deliver high-impact solutions.

Key Responsibilities :

• Define and own the enterprise ServiceNow architecture and technical roadmap.

• Serve as the technical design authority for platform customizations, integrations, and enhancements.

• Establish and govern platform standards, development best practices, and upgrade-safe architecture.

• Review and approve solution designs and implementation strategies.

• Lead architecture discussions across multiple ServiceNow programs.

• Perform platform health assessments focusing on scalability, security, and performance.

• Guide implementation teams through design, development, testing, deployment, and support.

• Mentor architects, developers, and technical leads.

• Partner with executive stakeholders and business leaders to align technology with business objectives.

• Ensure adherence to ServiceNow best practices and governance frameworks.

Required Skills & Experience : Mandatory :

• 10+ years of overall IT experience.

• Minimum 7+ years of hands-on ServiceNow experience.

• Proven experience leading enterprise ServiceNow implementations.

• Strong expertise in ServiceNow ITSM.

• Experience with one or more of the following :

• CSM

• HRSD

• ITOM

• ITAM

• Custom Applications

• Hands-on experience with :

• CMDB

• CSDM

• Flow Designer

• IntegrationHub

• JavaScript

• MID Server

• REST APIs

• SOAP APIs

• Strong experience designing enterprise-scale ServiceNow architecture.

• Excellent leadership, stakeholder management, communication, and mentoring skills.

Preferred Certifications :

• ServiceNow Certified System Administrator (CSA)

• CIS - ITSM

• ServiceNow Certified Technical Architect (CTA)

Educational Qualification :

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.