Senior Area Customer Service Coordinator, Hospitality

Senior Area Customer Service Coordinator, Hospitality

POSITION PROFILE

Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities

The Area Customer Service Coordinator, Hospitality delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.

This position will work closely with client’s office administration to ensure we represent the customer’s culture to the external world. This position is focused on and includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail.

JOB DUTIES AND RESPONSIBILITIES

• Greet visitors/guests -validate against guest lists, provide badge, parking validation as necessary

• Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.

• Coordinate catering for meetings with support staff and caterers

• Maintain and update company phone & speed dial lists

• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times

• Assist with audio visual equipment for meetings

• Back up clerical support for Executive Assistants

• Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities

• Vendor procurement and coordination for special projects

• Assist in daily management of facilities and provide support to Executive Level client facing staff

• Routinely inspects Site Procedures Guide for accuracy and compliance

• Knowledgeable of all contracted services within assigned customer accounts

• Performs daily visual inspection of site services and Ricoh and customer compliance to safety.

• Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.

• May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership.

• Perform other duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

Typically Requires:

• Requires high school diploma or equivalent

• Requires 1-3 years of experience in the field or in a related area.

• Experience working in Headquarters environment preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional organizational and coordination capabilities

• Strong professionalism and integrity in all interactions

• Excellent verbal and written communication skills

• Proven ability to deliver outstanding customer service

• Proficient in Microsoft Office Suite and general PC applications

• Effective problem-solving and critical thinking skills

• Skilled in operating audio-visual equipment

• Ability to work independently with minimal supervision

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Could be required to move locations in one day should the business require it. Also, ability to cover accounts over an assigned operational area

• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend, and other times may vary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.