Senior Assistant Director (Application Administrator)

Department

ADMISSIONS OPERATIONS (BL-OPER-IUBLA)

Department Information

The Office of Enrollment Management (OEM) at Indiana University (IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from 1st contact through graduation. Through its units Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

The Office of Admissions Operations (OPER) provides strategic and technical support for recruitment, marketing, and admissions processing. The team manages systems and business processes to ensure efficient operations and high-quality service for prospective and current students.

Job Summary

Department Specific Responsibilities

• Assists the Associate Director in the management of a team of support staff cross-trained in student data entry, mail processing, and workflow activities. Provides general direction for support staff in prioritizing work to meet deadlines and fulfill expectations. Analyzes, monitors, and evaluates performance of assigned staff; establishing work priorities, providing regular feedback, conducting performance reviews, and providing corrective action as needed.
• Determines the sequence of events and generally supervise a virtual calendar of services and timelines, which deliver individual and batch data processes and support events both internal and external to the university.
• Instructs staff, prepares reports, and advises the Associate Director regarding operations, software, hardware and processes related to the annual recruitment and admissions application workflow. Analyzes business performance and processes, participates in strategic research, and identifies potential for technology integration or modification. Assists with the development and implementation of business process designs for prospect processing, admissions application workflow, and develops and documents business process and system operations.
• Manages the operations related to transfer of credit, automated data entry, and the maintenance of a high standard of quality and data integrity. Assists the Associate Director in the management of operations related to admissions application processing, including application update processing in the Slate Customer Relationship Management (CRM) and in PeopleSoft Student Information System (SIS).
• Manages the processing of incoming mail. Provides consistent and accurate loading of data for internal and external customers.
• Manages systems and workflow administration duties. Assists the Associate Director in the testing of business processes, system enhancements, and quarterly patches related to the IU Student Information System, and other central systems related to recruitment and admissions.
• Maintains queries and reports to identify data and processing discrepancies, instructs staff in the resolution of discrepancies, and performs follow-up to ensure satisfactory completion of tasks.
• Assists in the recruitment of employees, interview and screen individuals for hiring, develop training materials, instruct staff, and determine work hours.

General Responsibilities

• Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to less experienced staff.

Qualifications

_Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education._

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or related field.)

WORK EXPERIENCE

Required

• 2 years in customer/application support, programming, or related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position requires occasional on-campus (IU Bloomington) presence will be required for meetings or other business needs as necessary.

Work Location

This is a primarily remote position. However, this is subject to change in the future based on university policy and business needs.

Advertised Salary

$63,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the [IU Benefit Programs Brochure](https://hr.iu.edu/_docs/benefits-pubs/iu-benefits-brochure.pdf).

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

[Click here to learn more about Indiana University's Job Framework.](https://hrms.iu.edu/psc/PH1PRD_PUB/EMPLOYEE/HRMS/c/IU_JC_COMPARE.IU_JC_COMPARE.GBL)

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. [See Indiana University Notice of Non-Discrimination here which includes contact information](https://policies.iu.edu/policies/ua-01-non-discrimination/index.html).

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is [available online](https://protect.iu.edu/iu-police-department/campus-security-reports/annual-security-reports/index.html). You may also request a physical copy by emailing IU Public Safety at [iups@iu.edu](mailto:iups@iu.edu) or by visiting IUPD.

Contact Us

[Request Support](https://iuhr-fireform.eas.iu.edu/online/form/index/applicantsuppor)

Telephone: 812-856-1234