Senior Assistant Director (Student Services Generalist)

Department

STUDENT CENTRAL (BL-SCTR-IUBLA)

Department Information

The Office of Enrollment Management (OEM) at Indiana University (IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience, from first contact through graduation. Through its units: Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development, OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

Student Central serves as IU Bloomington's integrated 1-stop student services center, providing comprehensive support to current and prospective students, families, faculty, staff, and external stakeholders. Student Central delivers high-quality service across admissions, financial aid, scholarships, billing and payment services, financial literacy, enrollment, registration, and student records. Through a student-centered approach, Student Central helps students navigate complex administrative processes, access critical resources, and achieve their educational goals.

Job Summary

Department-Specific Responsibilities

• Provides comprehensive student services related to financial aid, scholarships, financial literacy, registration, enrollment, academic records, grades, transcripts, and certifications.
• Maintains current knowledge of federal and state regulations, university policies, and procedures related to financial aid and student services.
• Ensures prompt, accurate, efficient, and professional service to students, families, alumni, faculty, staff, administrators, and university departments.
• Oversees and supports assigned team members, including reviewing and approving timesheets and time-off requests, monitoring schedules and coverage, conducting monthly employee engagement meetings and ongoing performance conversations, providing coaching and feedback, and addressing day-to-day staff needs and performance expectations.
• Collaborates with the Office of the Registrar, Office of Student Financial Assistance, Office of the Bursar, and other campus partners to improve student service delivery and ensure communications are accurate and consistent with program requirements.
• Develops, implements, and supports student-focused programs and initiatives that promote academic engagement, experiential learning, wellness, involvement, inclusion, development, and student success.
• Assists with financial aid, financial literacy, and other outreach efforts for campus and community partners.
• Engages directly with students through programs, events, individual meetings, and student organization advising identifying concerns and gather feedback for service improvements.
• Collaborates with departmental staff, campus leaders, and university partners to advance shared student-service goals and coordinate resources and funding for programs and initiatives.
• Establishes program and service outcomes; evaluates effectiveness and student impact; and prepares reports and presentations for stakeholders.
• Participates in strategic planning, quality-control initiatives, committees, task forces, and other departmental or university projects.
• Researches trends, practices, and peer institutions to identify and recommend best practices in student services.
• Plans and coordinates communications and outreach designed to increase student awareness, participation, and engagement.
• Identifies and recommends operational, staffing, and service-delivery improvements to leadership.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Qualifications

_Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for educatio_ n.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.

Preferred

• Master's degree in related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

Working Conditions / Demands

Occasional evening or weekend work may be required to support university events, orientations, enrollment activities, or special projects.

Work Location

Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs

Advertised Salary

$55,000 annually

Work Hours

Position generally requires work during standard university business hours.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the [IU Benefit Programs Brochure](https://hr.iu.edu/_docs/benefits-pubs/iu-benefits-brochure.pdf).

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

[Click here to learn more about Indiana University's Job Framework.](https://hrms.iu.edu/psc/PH1PRD_PUB/EMPLOYEE/HRMS/c/IU_JC_COMPARE.IU_JC_COMPARE.GBL)

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. [See Indiana University Notice of Non-Discrimination here which includes contact information](https://policies.iu.edu/policies/ua-01-non-discrimination/index.html).

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is [available online](https://protect.iu.edu/iu-police-department/campus-security-reports/annual-security-reports/index.html). You may also request a physical copy by emailing IU Public Safety at [iups@iu.edu](mailto:iups@iu.edu) or by visiting IUPD.

Contact Us

[Request Support](https://iuhr-fireform.eas.iu.edu/online/form/index/applicantsuppor)

Telephone: 812-856-1234