Senior Associate, Mortgage & Real Estate Closing & Servicing

Alternate Locations: Charlotte, NC (North Carolina); Greensboro, NC (North Carolina)

Work Arrangement:

In Office : Employees will work in a Lincoln office with a designated workspace.

Relocation assistance: is not available for this opportunity.

Requisition #: 76604

The Role at a Glance

We are looking to add a Senior Associate to our Commercial Mortgage and Real Estate Investments Team to work in the Charlotte or Greensboro office 4 days per week with an option to work remotely on Fridays. In this role, you will provide day-to-day administration and servicing of our commercial mortgage loan portfolio, working closely with relationship managers, mortgage bankers, production, closers, legal, and accounting to keep loan operations running smoothly. Beyond the core servicing work, we're looking for someone who is genuinely comfortable with technology and change — someone who can learn our current systems and processes quickly, get fluent with the AI and automation tools we use, and, once up to speed, feel empowered to point out where things could work better. As the ideal candidate, you will bring both strong servicing fundamentals and a fresh, tech-forward perspective to a well-established commercial mortgage servicing team managing a multi-billion-dollar loan portfolio.

What you'll be doing

•Administering and servicing the commercial loan portfolio, including processing payments, advances, and payoffs.
•Monitoring loan covenants, insurance, and other compliance requirements throughout the loan lifecycle.
•Maintaining and updating loan documentation and records in our loan servicing system(s).
•Managing escrow accounts and insurance/tax tracking.
•Preparing and distributing reports for management, investment accounting, and regulatory agencies.
•Coordinating with borrowers, correspondents, relationship managers, and internal teams to identify and resolve servicing issues.
•Processing requests for lender consent, loan modifications, renewals, extensions, and payoff calculations.
•Responding to borrower, correspondent and internal inquiries accurately and in a timely manner.
•Assisting with audits and regulatory examinations as needed.
•Learning and actively using AI-enabled and automation tools (e.g., document extraction, data validation, reporting assistants) as part of day-to-day servicing work.
•Identifying inefficiencies or gaps in current servicing workflows and proposing practical improvements, drawing on prior experience and available technology.
•Supporting the evaluation and rollout of new servicing tools, templates, or process changes as the team modernizes its workflows.
•Working on projects and team initiatives as requested.

What we’re looking for

•4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) – Minimum Required
•3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position.
•Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
•Working knowledge of commercial lending practices, loan documents, and applicable regulations.
•Working knowledge of escrow administration and insurance/tax tracking requirements.
•Critical thinking skills.
•Must be detail oriented.
•Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical.
•Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders.
•Excellent written and verbal communication skills.
•Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook).
•Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates.
•Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred.
•Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred.

Application Deadline

Applications for this position will be accepted through November 11th, 2026 subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

-
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

-
Leadership development and virtual training opportunities

-
PTO/parental leave

-
Competitive 401K and employee benefits

-
Free financial counseling, health coaching and employee assistance program

-
Tuition assistance program

-
Work arrangements that work for you

-
Effective productivity/technology tools and training

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.