Senior Associate, SRE Ops, Site Reliability Engineering
Site Reliability Engineering role at DBS Bank's Group Technology and Operations in Hyderabad: managing BAU operations, production monitoring, incident management, batch scheduling, and recovery for release environments. Core tech includes Unix shell/Perl scripting, Oracle SQL, OpenShift, and monitoring tools like TWS, ITRS, and ELK.
- Compensation
- Not disclosed
- Location
- Hyderabad - DTI Skyview SEZ
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 6+ years
- Category
- Sre
- Posted
Skills
Must have
- 6-9 years of experience in Application Support environment including BAU operations, SIP, KPI/KRI measurement, stakeholder management, and reporting
- Demonstrated experience in Production Support
- Strong proficiency in Unix Shell/Perl Scripting
- Solid understanding and experience with Oracle SQL
- Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix
- Basic understanding of network troubleshooting
- Good knowledge of Linux/Unix, shell scripting, GIT, Jenkins, Enterprise Jira, Confluence
- Infrastructure/technical background with knowledge of Open Systems platform and moderate information security knowledge
- Good skills working with application teams and service providers on deployment plans, cutover/migration strategy, and test plans
- Must speak and write well
- Self-motivated, innovative, proactive, and willing to learn new knowledge and explore unfamiliar domains
Nice to have
- Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana
Full description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
- Manage the end-to-end BAU, Change Release.
- Day-to-day monitoring, backup, deployment, and maintenance of Release Environments
- Production Monitoring and Recovery:
- Perform online services and batch job monitoring.
- Execute recovery procedures in production environments.
Application Health and Maintenance:
- Conduct regular application health checks.
- Perform scheduled maintenance activities.
Incident Management:
- Log, analyze, and resolve production incidents.
Service Requests and Batch Scheduling:
- Handle ad-hoc service requests.
- Manage ad-hoc batch job scheduling.
Business Continuity Planning (BCP):
- Participate in Business Continuity Planning activities.
Daily Operational Tasks:
- Perform daily system health checks.
- Provide pre-batch and batch support.
- Monitor End-of-Day (EOD) processes and resolve job failures.
Interface Management:
- Support all upstream and downstream interfaces.
- Ensure timely handoff to downstream teams before cut-off times.
- Forecast and escalate potential delays in processing or handoffs.
Requirements
- Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
- Demonstrated experience in Production Support.
- Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.
- Solid understanding and experience with Oracle SQL.
- Platform/Tool Knowledge:
- Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
- Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.
- Networking:
- Basic understanding of network troubleshooting.