Senior Associate

A Customer Service position available for the UK market at our Durban Offices.

Key Responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.

• Identify and understand customer needs to consistently provide a high quality service.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.

• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

• Provide accurate information on products and services to clients to ensure consistency across the organization.

• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

• Operate customer related information systems to maintain and secure records.

• Contribute to the success of the team and the business by achieving personal targets.

• Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

• Minimum requirement of at least a good Grade 12

• Customer service experience

• International call center experience advantageous