Full description

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their integrated AV systems.

What You Will Be Doing:

You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
Provide technical support and training to clients on the operation and functionality of AV equipment
Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
Assist in documenting service procedures and service-related activities
Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

Previous experience in the service or installation of AV systems
Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
Excellent communication skills with a customer service-oriented approach
Ability and willingness to travel to customer sites
CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)