(Senior) Business Analyst (human)
CopeCart is hiring a remote (Senior) Business Analyst for its fintech SaaS commerce platform, focusing on payment processing (Stripe, PayPal), tax compliance (Avalara), and regulatory requirements for international expansion. Day to day: gathering requirements, writing user stories and BPMN models, mentoring junior BAs, and shaping product strategy in an agile team.
- Compensation
- Not disclosed
- Location
- Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Business analysis
- Posted
Skills
Must have
- 7+ years of experience as a Business Analyst, with at least 3 years in a senior or lead capacity
- Strong foundational knowledge of payment systems and international payment processing
- Deep understanding of PCI-DSS compliance requirements
- Knowledge of international payment regulations including GDPR, PSD2, and regional compliance requirements
- Proven experience working in Agile/Scrum environments with mature practices
- Expert proficiency in tools such as Jira, Aha!, Notion, and Asana
- Strong understanding of Scrum ceremonies, sprint cadences, and backlog management
- Exceptional requirements elicitation, documentation, and management skills
- Expertise in creating process flow diagrams using BPMN or similar methodologies
- Proficiency in data flow diagramming and business process modeling
- Strong analytical and problem-solving abilities with attention to detail
- Ability to translate complex technical and business concepts for diverse audiences
Nice to have
- Experience with fintech, financial services, e-commerce, payments, SaaS, or banking industries
Full description
CopeCart empowers entrepreneurs to build sustainable income online.
We provide the all-in-one commerce stack enabling sellers to:
- Create and market digital products
- Scale subscriptions and recurring revenue
- Reach global audiences with localized payments
Thousands of sellers worldwide run their business on CopeCart — from coaches and creators to powerhouse digital brands.
The new generation of online entrepreneurship starts here. And you can help shape it.
The Role
Fintech SaaS - Payment Operations & International Markets
We are seeking an experienced Senior/Lead Business Analyst to join our dedicated product team and drive the analysis, design, and optimization of our fintech SaaS platform. This role encompasses payment processing integrations (Stripe, PayPal), tax compliance systems (Avalara), regulatory compliance, customer-facing features, and internal operations—with a specific focus on international market expansion. As a strategic leader, you will bridge business and technology, mentor team members, establish best practices, and shape product strategy while working in an agile environment.
Key Responsibilities
Strategic Leadership & Product Strategy
● Partner with Product Owners and stakeholders to influence product strategy and roadmap decisions
● Lead requirements gathering and analysis for major initiatives and epics across payment, tax, and compliance domains
● Identify and champion process improvements and operational efficiencies
● Establish and evolve BA best practices, documentation standards, and methodologies for the organization
Business Analysis & Requirements Management
● Analyze complex business needs across payment processing, tax compliance, regulatory requirements, and international market expansion
● Create comprehensive business requirements documents, detailed user stories with acceptance criteria, and business process documentation
● Develop process flow diagrams (BPMN), data flow diagrams, and other visual models to communicate complex business processes
● Translate business requirements into actionable user stories for agile development teams
● Facilitate backlog refinement sessions and ensure stories meet Definition of Ready
Payment Systems & International Operations
● Analyze and optimize payment processing workflows across multiple providers (Stripe, PayPal) and international markets
● Design solutions for tax compliance and calculation requirements using platforms like Avalara