Senior Business Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

As a Senior Business Analyst at Broadridge, you will serve as a trusted advisor and subject matter expert on our front-office solutions, acting as the key liaison between our clients and internal teams such as Product Management, Account Management, and Client Support.

This is a client-facing role where you will develop deep partnerships, build a strong understanding of client needs, and advocate for their success within our organization.

Responsibilities

In this role, you will:

• Serve as the primary technical advisor for strategic clients, acting as a subject matter expert and ensuring they gain maximum value from Broadridge’s front‑office solutions.
• Engage with clients in a consultative manner to gather business requirements, propose tailored solutions, and translate those needs into clear technical documentation.
• Perform hands‑on system configuration, customizing workflows, parameters, and platform features to align solutions with client requirements and accelerate adoption.
• Act as the main escalation point for complex technical challenges, managing client communication, coordinating resolution efforts, and leading post‑incident reviews to implement preventative improvements.
• Oversee project timelines, budgets, and deliverables, providing transparent milestone updates and proactively addressing risks or potential roadblocks.
• Deliver training sessions on system functionality for client users, while facilitating user acceptance testing (UAT) to ensure smooth deployment and alignment with client expectations.
• Monitor overall client account health and satisfaction, proactively identifying and addressing risks while sharing feedback with internal teams to influence product and service enhancements.
• Collaborate closely with Product Management, Account Management, Client Support, and Engineering teams to ensure successful delivery and drive continuous process improvement.
• Build and maintain strong client relationships by fostering trust through proactive engagement, clear communication, and impactful presentations.

This is a hybrid position, blending in-office collaboration at your assigned Broadridge office with the flexibility of working from home.

Your Profile

• Bachelor’s degree in Finance, Business, Information Technology, or related field.
• 5-7 years of experience in software implementation, project management, account management, or a related role, preferably in the investment management or financial services industry.