Senior Business Analyst at Pacific Northwest National Laboratory's Business Services Directorate, improving business processes, documenting requirements, and supporting ERP/SaaS modernization for lab operations run for the Department of Energy. Core work: process modeling, business cases, and reporting/dashboards with tools like Power BI, Oracle, Workday, Salesforce, and SAP.
Compensation
$121.4K–$191.9K / yr
Location
PNNL - Anywhere, USA
Work setup
Remote
Seniority
Senior
Employment
Contract
Experience
5+ years
Category
Business analysis
Posted
Skills
acceptance-criteria
agile
corrective-action
data-quality
erp
oracle
performance-management
powerbi
process-improvement
process-modeling
root-cause-analysis
saas
salesforce
sap
Must have
BS/BA and 7 years of relevant business process analysis experience, or MS/MA or higher and 5 years of relevant experience
Nice to have
Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes
Experience with ERP, SaaS, and business systems modernization (requirements, configuration evaluation, testing, adoption)
Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods
Experience with business process mapping, requirements management, and enterprise process modeling tools
Knowledge of PNNL and Battelle process management related to conduct of research and operations
Strong communication, stakeholder facilitation, and organizational change-management skills
Experience developing business cases, options assessments, performance measures, and benefit-realization approaches
Experience supporting corrective actions, compliance requirements, controls, and operational process redesign
Ability to analyze qualitative and quantitative process performance and interpret business data
Experience with reporting requirements, dashboards, data quality, and Microsoft Power BI
Understanding of policies, standards, management systems, and procedures in a regulated business environment
Experience working with business owners and technical teams in iterative or agile delivery environments
Experience translating business needs into requirements, test scenarios, and adoption activities for ERP/SaaS solutions such as Oracle, Workday, Salesforce, Deltek, or SAP
Full description
Overview
At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.
Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.
The Business Services Directorate (BSD) provides crucial financial, procurement and sales, and project management services to PNNL, as required under our management and operations contract for operating the Lab on behalf of the Department of Energy. Our goal in offering these services is to ensure efficient, effective, and compliant business operations that enhance PNNL's scientific impact.
BSD presents exciting opportunities for financial professionals seeking career growth. We foster a dynamic environment where individuals can develop their skills, take on leadership roles, and contribute to high-impact projects. By working with multidisciplinary teams, professionals have the chance to broaden their expertise, engage in continuous learning, and advance their careers while contributing to the groundbreaking scientific work at PNNL.
Responsibilities
As a Senior Business Analyst, you will help BSD business owners and their leadership improve the effectiveness, efficiency, compliance, and customer experience of business services. You will provide business analysis, process modeling, facilitation, and improvement support while BSD functions retain accountability for their operations, requirements, and outcomes. Primary responsibilities include:
Support working sessions with BSD leaders, business owners, subject matter experts, customers, and CIT partners to clarify business needs and desired outcomes.
Compile and document business requirements, business rules, controls, and improvement opportunities; assist with validation by stakeholders.
Prepare current- and future-state process models, workflows, handoffs, decisions, and supporting information using consistent methods and tools.
Conduct initial analysis to identify process gaps, inefficiencies, workarounds, potential root causes, control weaknesses, and customer experience issues.
Assist business owners with corrective-action analysis, requirement deployment, process redesign, and the development of sustainable improvement solutions.
Record process baselines and performance measures; support assessment of process effectiveness, adoption, and realized benefits.
Support BSI&E service intake, discovery, scoping, options evaluation, prioritization, and improvement-roadmap development.
Prepare business cases, options analyses, recommendations, and decision-support materials for proposed improvements.
Translate approved business needs into system and reporting requirements, acceptance criteria, and business test scenarios.
Support CIT and solution providers in evaluating feasibility, configuration or enhancement options, testing, and implementation readiness.
Arrange stakeholder communications and training-readiness activities; gather adoption feedback after implementation.
Maintain effective working relationships among business owners, BSI&E, CIT, and other enabling organizations; document roles and handoffs.
Identify process, service, information, and system improvement opportunities and contribute them to BSD modernization and continuous-improvement planning.
Qualifications
Minimum Qualifications:
BS/BA and 7 years of relevant business process analysis experience -OR-
MS/MA or higher and 5 years of relevant business process analysis experience.
Preferred Qualifications:
Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes.
Experience with ERP, SaaS, and business systems modernization, including requirements, configuration evaluation, testing, and adoption.
Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods.
Experience using business process mapping, requirements management, and improvement tools; experience with enterprise process modeling tools is desirable.
Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired.
Strong communication, stakeholder facilitation, and organizational change-management skills.
Experience developing business cases, options assessments, performance measures, and benefit-realization approaches.
Experience supporting corrective actions, compliance requirements, controls, and operational process redesign.
Ability to analyze qualitative and quantitative process performance and interpret business data.
Experience with reporting requirements, dashboards, data quality, and tools such as Microsoft Power BI.
Understanding of policies, standards, management systems, and procedures in a regulated business environment.
Experience working with business owners and technical teams in iterative or agile delivery environments.
Experience translating business needs into requirements, test scenarios, and adoption activities for SaaS or
ERP solutions such as Oracle, Workday, Salesforce, Deltek, or SAP.
Hazardous Working Conditions/Environment
Not Applicable.
Testing Designated Position
This is not a Testing Designated Position (TDP).
About PNNL
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence and Equal Employment Opportunity
Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer.
Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without regard to race, religion, color, sex, national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.
Drug Free Workplace
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.
Security, Credentialing, and Eligibility Requirements
As a national laboratory, PNNL is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require new employees to obtain and maintain a HSPD-12 Personal Identify Verification (PIV) Credential. To obtain this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
For foreign national candidates:
If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) Federal risk determination to maintain employment. Once you meet the three-year residency requirement thereafter, you will be required to obtain a PIV credential to maintain employment. The tier of federal background investigation required to obtain the PIV credential will be determined by job duties at the time you become eligible for the PIV credential.
Mandatory Requirements
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
Rockstar Rewards
Employees and their families are offered medical insurance, dental insurance, vision insurance, robust telehealth care options, several mental health benefits, free wellness coaching, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, relocation, backup childcare, legal benefits, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company-funded pension plan* and may enroll in our 401 (k) savings plan with company match*. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
Research Associates excluded.
**All benefits are dependent upon eligibility.
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Notice to Applicants
PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.
As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.