Senior Business Analyst

Salary: $120,000 – $137,500 per year + benefits

Be part of a collaborative, supportive project community delivering a transformative Business Process Re-design initiative for a valued public sector organisation.

While modernising technical systems is part of our shared vision, this role centres deeply on human-centred service design, thoughtful business process improvement, and guiding people through meaningful, positive change.

We are looking for a Senior Business Analyst who brings genuine empathy, skilled facilitation, and an inclusive mindset—someone who naturally listens, builds trust, and brings teams along on the journey.

What You’ll Be Doing

• Collaborative Process Design: Facilitate end-to-end current and future-state process mapping, exploring thoughtful options and understanding how changes genuinely impact day-to-day operations.

• Human-Centred Service Design: Apply service design principles to weave complex legislation, policies, and regulatory guidance into clear, intuitive operational workflows.

• Inclusive Facilitation: Create welcoming, productive workshop environments that invite diverse perspectives and bring cross-functional teams into shared alignment.

• Bridging People & Technology: Connect user-centred process design with underlying system capabilities, ensuring tools genuinely support the people using them.

• Empathetic Change Leadership: Partner closely with teams navigating transition, creating a safe, transparent space where colleagues feel heard, supported, and valued.

What You Bring to the Team

• Substantial BA Expertise: A rich background in business analysis, with dedicated focus on process redesign, workflow refinement, and continuous improvement.

• Navigating Governed Environments: Comfort and experience working within public sector, regulatory, or policy-driven environments.

• Translating Policy into Practice: An ability to make sense of complex statutory rules and reshape them into accessible, practical guidance for operational teams.

• Warm, Empathetic Communication: Exceptional relational skills with a natural ability to foster rapport, listen actively, and guide diverse groups through change.

• Core Toolkit: Well-practised skills in process visualisation (Visio or similar), business change impact analysis, and collaborative discovery workshops.

Valued, but not essential:

• Prior experience within New Zealand public sector or regulatory agencies.

• Exposure to Service Design, Lean, or continuous improvement frameworks.

• Familiarity with business rules analysis and decision modelling.

(Please note: You must hold a valid New Zealand work visa, Permanent Residency, or Citizenship to be considered for this role.)

About placeMe IT

At placeMe IT, our focus is simple: connecting great people with environments where they can truly thrive. We believe diverse teams build stronger solutions, and we put people and relationships first.

If you resonate with this role but worry you don't meet every single bullet point, we warmly encourage you to apply anyway. Potential and authentic collaboration matter far more than checking every box.