Senior Business Analyst - Web Ecosystem Modernization

• Job Description: Senior Business Analyst - Web Ecosystem Modernization.

Requirement and Qualification (Education & Work Experience)

• Candidate should strong general business analysis, facilitation, requirements management, problem-solving, and stake holder engagement capabilities.

• Experience in website development and systems integration, familiarity with APIs and AI-enabled solutions is advantageous.

Bachelor’s degree in Computer Science, Information Systems, Business Administration, Digital Communications, Information Management, or a related discipline. An advanced degree or relevant professional certification is an advantage.

Minimum of seven (7) years of progressive experience in business analysis, including at least three (3) years in a senior business analysis role supporting enterprise digital platforms or complex web transformation programs.

• Experience supporting website development, digital platforms, systems integration, or web transformation initiatives is preferred.

• Exposure to enterprise

• CMS/DXP implementation, such as Drupal, Acquia, multi-site platforms, multilingual publishing, or hybrid/headless delivery, is an advantage.

• Practical experience in agile delivery, product backlogs, user stories, acceptance criteria, sprint planning, iterative releases, requirements traceability, and stakeholder prioritization using

• Azure DevOps (ADO).

Experience with content operations and governance, including structured content, content models, taxonomy, metadata, editorial workflows, lifecycle management, content ownership, and migration planning.

Experience gathering or documenting requirements for systems integration is preferred. Familiarity with APIs, including REST or GraphQL, and integrations involving search, DAM, analytics, identity and access management, taxonomy/ontology platforms, CDN/WAF, newsletters/alerts, middleware, or API gateways is an advantage.

Experience defining non-functional requirements for security, privacy, accessibility, performance, scalability, availability, maintainability, observability, backup, disaster recovery, and operational support.

Experience preparing and coordinating functional, integration, regression, migration, accessibility, performance, security, analytics, workflow, and user acceptance testing.

Familiarity with analytics and emerging web capabilities, such as GA4/GTM, SEO/GEO, semantic search, machine-readable content, AI-ready metadata, citation or provenance fields, vector-index integration, or retrieval-augmented generation, is an advantage but is not required across all areas.

• Strong analytical, facilitation, problem-solving, documentation, presentation, negotiation, and stakeholder-management skills.

• Excellent written and spoken English, with the ability to communicate effectively with business users, technical teams, vendors, and senior stakeholders from diverse cultural backgrounds.

• Ability to work independently and collaboratively, manage competing priorities, and maintain attention to detail in a fast-paced, multi-workstream environment.