Senior Business Process Automation Engineer - Remote

Tower Hill Insurance Group has an exciting opportunity for a talented Senior Business Process Automation Engineer who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Senior Business Process Automation Engineer designs, develops, and supports enterprise automation solutions incorporating RPA, API-based integration, AI-assisted workflows, and emerging automation technologies. This role applies advanced technical expertise to deliver scalable and maintainable automation solutions, supports automation standards and reusable components, and collaborates with business and technology partners to translate process improvement opportunities into reliable solutions. This position mentors junior engineers and contributes to automation governance, platform improvement, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, develop, test, and deploy automation solutions to integrate applications, APIs, databases, and AI services while meeting scalability, reliability, and maintainability requirements.
• Develop browser-based and application-based automations using appropriate frameworks such as UiPath, Playwright, Selenium, and related tools.
• Evaluate technical trade-offs between API-first integration, UI-based automation, and workflow orchestration approaches for assigned solutions.
• Apply OCR, document intelligence, and AI/ML services to business process automation use cases where appropriate.
• Contribute to automation architecture, standards, and best practices for RPA, API integration, and AI-assisted workflows, ensuring solutions align with established standards.
• Support Center of Excellence practices by developing reusable components, documentation, templates, and patterns to improve delivery consistency across automation projects.
• Assist with automation opportunity assessment, solution estimation, and benefit analysis for moderately complex initiatives.
• Support modernization initiatives involving cloud-native orchestration, integration services, and automation platform enhancements.
• Support UiPath Orchestrator and related automation infrastructure, including monitoring, incident troubleshooting, job scheduling, package promotion, and environment health checks.
• Investigate production issues, perform root cause analysis, and implement corrective actions to improve automation stability and performance.
• Monitor bot performance metrics, error rates, and operational trends, recommending improvements to reduce failures and improve throughput.
• Support deployment, release management, and operational readiness activities for automation solutions.
• Work with business stakeholders to understand process requirements, document current and future-state workflows, and translate requirements into automation designs.
• Contribute to team knowledge sharing, technical documentation, and training materials for automation tools, frameworks, and support processes.
• Mentor junior automation engineers through code reviews, technical guidance, troubleshooting support, and sharing of best practices.
• Promote adherence to development standards, testing practices, and operational support procedures.
• Collaborate with infrastructure, security, compliance, and application teams to ensure automation solutions meet operational, data governance, and security expectations.
• Communicate project status, risks, dependencies, and production support updates to business and technology stakeholders.
• Participate in vendor evaluations, proof-of-concept efforts, and technology assessments as needed.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.