Senior Client Implementation Manager
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Customer success
- Posted
Skills
Must have
- Minimum 7 years of experience in client implementation, transition, onboarding, program/project management or service delivery, preferably within BPO, MSP, shared services or an equivalent complex ser
- At least 3 years of people leadership experience, including management of managers, senior individual contributors or multi-client delivery teams.
- Demonstrated success leading cross-functional implementations involving Operations, Talent Acquisition, IT, Facilities, HR, Finance and other enabling functions.
- Strong working knowledge of service contracts/SOWs, headcount ramps, implementation dependencies and revenue realisation in a BPO/MSP or services context.
- Proven ability to manage complex stakeholder environments and communicate effectively with senior internal and client stakeholders.
- Strong analytical and reporting capability, with experience using implementation data and dashboards to drive decisions and interventions.
- Strong working knowledge of project management and collaboration tools.
- Bachelor's degree required; project/program management or continuous-improvement certifications are an advantage.
- Exceptional written and verbal communication skills, including the ability to produce executive-ready governance materials and client-facing updates.
Full description
Discover your 100% YOU with MicroSourcing!
Position: Client Implementation Manager (for pooling)
Location: Metro Manila, Philippines
Work setup & shift: Hybrid / Morning to Midshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
The Senior Manager, Client Implementation leads the Client Implementation function responsible for converting contracted client opportunities into successful, on-time go-lives and stable business-as-usual operations.
The role owns the implementation lifecycle from completed commercial handoff and requirements validation through mobilisation, go-live, stabilisation and handover. It is accountable for maximising go-live conversion, contracted FTE realisation, on-time delivery, Client Implementation (CI)-attributed revenue uplift and client satisfaction.
The Senior Manager orchestrates cross-functional delivery across Operations, Talent Acquisition, IT, Facilities, HR, Finance/Payroll, Legal/Compliance and other enabling teams; ensures risks and dependencies are surfaced early;
and drives clear accountability for delivery commitments. The role also develops the CI team, standardises implementation governance and continuously improves the client onboarding and mobilisation experience.
This job description is not intended to be all-inclusive. The employee may perform other related duties as discussed with the immediate supervisor to meet the ongoing needs of the organisation.
Core CompetenciesImplementation Strategy & Commercial Acumen
- Understands how contracted scope, headcount, start dates, service requirements and revenue assumptions translate into implementation plans and realised outcomes.
- Balances client commitments, operational readiness, risk and economics when making implementation decisions.Program & Portfolio Leadership
- Leads multiple concurrent implementations with different levels of complexity while maintaining visibility of milestones, risks, interdependencies and executive decisions.