Senior Client Manager

Role Responsibilities:

• Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.
• Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership.
• Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.
• Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts.
• Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio.
• Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.
• Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup.
• Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.

About You:

• 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies
• Strong track record of retention & growth of complex Middle Market accounts
• Strong preference for prior working experience in the following commercial lines:

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• Cyber/Tech E&O
• Management Liability (D&O/EPLI, etc.)
• Business Owners Package (BOP) and GL/Property
• Workers’ Compensation

• Strong communication and organizational skills
• Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work
• Active/Current Property and Casualty License

Nice to have:

• Exposure to and passion for early-stage startups and/or high-growth environments
• A background in handling Fintech and/or Web3-related accounts

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
• Executive chat

Compensation philosophy:

The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual bonus.

• San Francisco & New York: $120,000 - $140,000 + 20% variable annual bonus
• Chicago: $100,000 - $120,000 + 20% variable annual bonus

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.