Senior Commercial Manager - Embedded Credit & Payment Strategy

Summary

To lead the commercial development, financial evaluation and strategic performance management of M&S's embedded credit proposition and its role within the wider payments and financing ecosystem.

Working in partnership with the Embedded Credit Proposition Lead and broader SMEs from across Marketing, Tech, Finance, Legal and Procurement, this role will act as the commercial lead for the programme and Embedded Credit Proposition, owning the business case, commercial strategy, data and insight approach, partner economics and trading performance from supplier selection through contracting, design, build, launch and early optimisation.

The role will ensure the proposition delivers strong customer, brand and commercial outcomes, creates incremental value and complements existing M&S payment, credit and loyalty propositions.

What you'll do

• Lead the commercial strategy, end-to-end business case and financial modelling for the embedded credit proposition, ensuring assumptions, forecasts and benefit plans remain robust and current.
• Use commercial insight, customer data and MI to shape proposition decisions, assess incrementality, monitor performance and translate analysis into clear trading actions.
• Develop the launch, trading and test-and-learn strategy with Buying, Trading, Digital, Marketing, Sparks and channel teams to drive adoption, conversion and incremental sales.
• Own the commercial input to partner selection, negotiation, contracting and governance, ensuring pricing, economics, reporting, performance commitments and ways of working align to the approved business case.
• Provide senior commercial leadership across design, build, launch and early-life optimisation, managing decisions, risks, dependencies, executive reporting and handover into the enduring operating model.

Who you are

• Strong commercial and financial capability, including business case development, financial modelling, forecasting, investment appraisal and assumption challenge.
• Relevant experience across financial services, credit propositions, payments, lending, retail customer propositions or partner-led commercial models.
• Excellent analytical skills, with the ability to interpret MI, KPIs and customer or commercial data, then translate insight into clear recommendations and actions.
• Proven stakeholder, partner and supplier management skills, including commercial negotiation, governance, influencing and relationship building.
• Confident self-starter with strong communication, prioritisation and problem-solving skills, able to work independently and deliver at pace in an ambiguous environment.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.