Senior Strategy & RevOps Analyst (Customer Success)
- Compensation
- Not disclosed
- Location
- London, London, City of, United Kingdom
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- Bachelor’s degree in a quantitative, analytical, or business-related field
- 5+ years of experience in strategy, RevOps, consulting, or a similar role in a SaaS or technology environment
- Strong ability to frame problems, define success metrics, and synthesise insights from complex information
- Comfort partnering with analytics and data teams to shape outputs, rather than owning full reporting execution
- Ability to manage multiple priorities and stakeholders in a large matrixed, global organisation
- Clear and confident communicator, capable of engaging senior leaders with structured thinking and practical recommendations
- Proactive, execution-oriented mindset with a strong sense of ownership
- Working knowledge of SQL and Tableau (or similar tools), sufficient to explore data, validate hypotheses, or create quick, ad hoc views when needed
Nice to have
- MBA or Master’s degree in a business, technical, or quantitative discipline
- Familiarity with CS operations, CRMs, or GTM platforms (e.g., Salesforce, Gainsight, Zendesk, or similar)
- Experience operating across multiple products, regions, or customer segments
- Exposure to international business models or go-to-market complexity
Full description
Intuit is seeking a Senior Strategy & RevOps Analyst to join the International Customer Success Revenue Operations team, supporting across the product portfolio. This role sits at the intersection of strategy, analytics, and operations, and plays a critical part in scaling and optimising how we serve and retain our international customer base.
You will partner closely with International CS leadership, growth leaders, and regional operations teams to ensure we have the right operating models, performance insights, and decision frameworks to drive durable growth, retention, and expansion across markets. This is a high-impact role for someone who thrives in ambiguity, enjoys solving complex business problems, and wants to influence strategy through data and structured thinking.
This position offers significant visibility, autonomy, and the opportunity to shape how RevOps supports Customer Success at scale across multiple geographies and products.
We champion collaboration and this role is based in our Victoria, London office (3 days a week).
Responsibilities
Strategy & Operating Model Design
- Partner with International CS leaders and operations teams to design and evolve customer success operating models, including segmentation, coverage approaches, and engagement strategies
- Translate business priorities into clear performance frameworks and success metrics that align teams around outcomes
- Evaluate how different customer segments, regions, and motions perform to inform strategic trade-offs and resource allocation
- Act as a strategic advisor to CS leadership, grounding decisions in structured analysis and business context
Metrics, Performance & Decision Support
- Define and steward core CS and revenue-related metrics, ensuring consistency, clarity, and relevance across teams and regions
- Work with Analytics partners to ensure reporting and dashboards answer the right questions for leadership and operators
- Interpret trends and performance drivers, surfacing insights, risks, and opportunities in a way that supports decision-making
- Support planning and forecasting discussions by providing analytical perspectives, scenario thinking, and performance diagnostics
- Develop concise narratives that connect metrics to actions, outcomes, and strategy
Cross-Functional Initiatives & Special Projects
- Lead or contribute to strategic, cross-functional initiatives that improve CS effectiveness, scalability, retention or revenue outcomes
- Coordinate with regional stakeholders outside of Customer Success to align goals, measurement, and execution