Senior Customer Service Representative

Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.

Job Role: Customer Support Associate / Senior Customer Support Associate
Experience: 0 - 3 Years
Work Location: Hyderabad
Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.

• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.

• Excellent verbal communication skills with strong written and reading comprehension abilities.

• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

• Willingness to work in a 24/7 rotational shift environment.

• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.

• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.

• Document customer interactions, concerns, and resolutions in the system as per process guidelines.

• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities. Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.