Senior Customer Solutions Consultant/ Manager

Your future team

Join a multidisciplinary team working at the intersection of business, design and technology. We help clients transform how they engage with their customers, from defining strategic priorities and redesigning business processes to implementing innovative, technology-enabled solutions.
As a senior member of the team, you will take ownership of complex transformation initiatives, lead project teams and bridge the gap between business objectives and technical execution. You will work closely with senior client stakeholders and multidisciplinary teams to turn strategic ambitions into tangible, scalable solutions, including AI-driven technologies and modern SaaS platforms.

Your advantages of joining us

• Leadership and impact: Take ownership of high-impact transformation projects and lead teams in delivering meaningful business outcomes.

• International exposure: Work with diverse clients and multidisciplinary teams on challenging projects across industries and regions.

• Innovation in action: Shape and implement innovative solutions leveraging AI, automation and modern technology platforms.

• Autonomy and growth: Enjoy the autonomy to drive initiatives, influence strategic decisions and contribute to the development of our practice.

• Collaborative culture: Work in an inclusive, dynamic environment that values initiative, knowledge sharing and continuous improvement.

How you’ll contribute to our success

• Lead transformation projects end-to-end, from assessing client needs and defining the target operating model to solution design, implementation, deployment and post-launch support, ensuring solutions are adopted, refined and scaled to deliver sustained impact.

• Manage and develop project teams, providing direction, coordinating multidisciplinary contributors and ensuring high-quality delivery.

• Translate business needs into technology solutions, working closely with clients, business stakeholders and technical teams to define requirements, evaluate options and oversee implementation.

• Drive project delivery and governance, including planning, budgeting, resource allocation, risk management, progress monitoring and executive reporting.

Advise senior stakeholders on customer experience, Front-office transformation, AI adoption and technology-enabled operational improvements.

• Oversee technology implementations, ensuring solutions meet business requirements, integrate effectively into existing environments and deliver measurable value.

• Facilitate workshops and manage stakeholder relationships, building alignment across business, design, data and technology teams.

• Contribute to business development and to the growth of our Customer & Engineering practice by identifying opportunities, shaping proposals and offerings in customer strategy, experience design, sales and service transformation, developing client relationships and sharing expertise.

Your Skills

• Master’s degree in business administration, Management, Information Systems, Computer Science, Engineering or a related field.

• At least 5 years of relevant professional experience in consulting, digital transformation, technology delivery or project management.

• Proven experience leading project teams and delivering complex projects involving business process transformation and technology implementation.

• Strong understanding of technology-enabled customer solutions, with exposure to AI and generative AI, SaaS platforms, CRM and Sales/Service platforms.

• Ability to translate business requirements into actionable functional and technical solutions, and to oversee their implementation.

• Demonstrated experience managing project scope, timelines, budgets, resources, dependencies and risks.

• Strong stakeholder management skills, with the ability to engage confidently with senior executives and technical teams.

• Excellent analytical, problem-solving and communication skills, with the ability to structure complex topics and present clear recommendations.

• Tech‑savvy and curious, with the ability to rapidly learn and adopt new tools (e.g., AI assistants, analytics, design and collaboration tools) to accelerate delivery and enhance the quality of client advisory.

• A collaborative leadership style, with the ability to motivate teams, manage competing priorities and drive results.

Fluency in English and French. Knowledge of German or Luxembourgish is an asset.

Interested? Please submit your resume in English

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