Senior Customer Succes Manager (H/F) - CDI
- Compensation
- Not disclosed
- Location
- Paris, France
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 7+ years
- Category
- Not specified
- Posted
Must have
- 7+ years in a CSM or strategic account role in SaaS B2B, with proven Enterprise exposure
- Track record of independently managing high-value or complex accounts (multi-stakeholder, high ARR)
- Demonstrated ability to navigate C-suite relationships with credibility and composure
- Commercial rigor: you’ve structured and closed complex renewals and expansion deals
- Ability to build business cases and quantify financial impact in executive-ready terms
- Fully bilingual French / English (written and spoken)
- Builder mindset: comfortable operating with evolving processes and actively contributing to their improvement
Nice to have
- Background in Finance, Procurement, Purchasing, or Consulting
- Experience in a fast-scaling B2B SaaS company (Series A/B/C)
- Familiarity with procurement or spend management topics
Full description
You’ll own a focused portfolio of high-value Enterprise accounts where the stakes are high, the stakeholder map is complex, and the margin for error is low.
The challenge is clear: What keeps Enterprise clients is not the product alone, it’s the depth of the relationship, the quality of the strategic advice, and your ability to position Najar as an indispensable partner in how the company runs its procurement function.
You’ll navigate C-level relationships, organizational politics, and high-ARR renewals.
You’ll coordinate a binomial with a Procurement Expert who manages supplier negotiations on behalf of your clients.
And beyond your portfolio, you’ll be expected to shape how the CS practice is built through playbooks, standards, and mentoring junior team members.
What you’ll own
Strategic account management
- Own a portfolio of Enterprise accounts with high ARR exposure
- Build and execute tailored account strategies: expansion plans, risk mitigation plans, multi-year roadmaps
- Act as a trusted advisor to C-level stakeholders, not just a relationship manager
- Follow your clients’ procurement calendars proactively, build value in the moments that matter to them.
Retention & renewal
- Manage complex or sensitive renewals end-to-end, including commercial negotiation
- Detect systemic churn risks early and design proactive mitigation strategies
Value architecture
- Own the transition from savings narrative to must-have positioning for each account
- Anchor Najar into your clients’ procurement operations: compliance, spend visibility, process automation, governance
- Quantify and communicate the financial impact of Najar in terms that resonate with executive sponsors
- Coordinate the CSM + Procurement Expert binomial and drive delivery quality on high-stakes accounts
Expansion
- Drive structural portfolio growth, account planning, expansion plays, cross-sell across business units
- Build business cases for new feature adoption and expanded use cases
- Collaborate with Sales on strategic opportunities within your accounts
Internal leadership
- Lead cross-functional alignment on strategic accounts (Product, Procurement, Sales, Marketing)
- Contribute to escalation frameworks, playbooks, and team standards
- Bring structured product feedback that influences the roadmap