Senior Customer Success Manager
- Compensation
- Not disclosed
- Location
- New York, New York, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- 5-7 years of experience with relevant experience.
- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
- SaaS and B2B experience is a must.
- Ability to understand customer requirements and see how MoEngage can add value in various ways.
- Take ownership of the relationship post-sales and grow the customer
- Champion the product and be an evangelist
- Empathy - Needed in any client-facing role, also important for working with other teams.
- Strong written and verbal communication skills
Full description
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Location: New York,New York,United States
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including T-Mobile, Chick-fil-A, KAYAK, and The Weather Company. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
Roles and Responsibilities:
- Onboard customers with Integration support and drive adoption of MoEngage products
- Be the point of contact for Accounts and be responsible for the growth of the customer
- Build relationships with senior stakeholders and manage account planning
- Provide relevant CRM and mobile marketing automation expertise to the Customers
- Advise clients on the most effective ways to use the MoEngage Platform
- Be a Product Evangelist, consulting the top internet companies on their growth.
- Awareness on Information Security concepts and Best Practices
Requirement:
- 5-7 years of experience with relevant experience.
- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
- SaaS and B2B experience is a must.
- Ability to understand customer requirements and see how MoEngage can add value in various ways.