Senior Customer Success Manager, Quantum Adoption & Technical Enablement

**About IonQ:

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

Role Overview

Role:

We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be IonQ's primary customer facing technical expert, going hands on with customers to drive real adoption of our trapped ion quantum computers.

You will bridge deep platform and quantum algorithm expertise with customer empathy, guiding organisations through performance optimisation, circuit design and workflow integration as they build on IonQ's platform. As a trusted technical advisor, this position offers a high visibility opportunity to influence and inspire highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform. Scientific expertise and hands on credibility, combined with exceptional communication skills, are central to success in this role.

Responsibilities:

You will facilitate adoption for major accounts, from translating contract terms into technical provisioning through to leading onboarding and managing day to day technical engagement. You will guide customers on best practice for quantum circuits, applications and workflows, working closely with quantum compiler and system experts, and remove the barriers that stand between a customer and real use of the platform.

You will also act as the primary internal advocate for the user perspective across Product, Cloud Platform, Data Engineering and Ops, on topics ranging from specific UI and UX design to high level platform architecture. You will collaborate with Product Management, Product Marketing, Sales and Engineering to share technical customer insight on product functionality, documentation and educational material, and help refine term sheet language so customer expectations align with technical capability.