Senior Customer Success Manager – UK
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Customer success
- Posted
Skills
Must have
- Senior B2B experience in customer success or account management, with automotive sector experience required: you understand how dealerships work, who the key stakeholders are, and what matters to a Se
- Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
- Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
- Strong communication: you're direct, warm, and know how to have a difficult conversation when it's needed.
- Commercial confidence: comfortable talking pricing, renewals, and business cases with senior stakeholders, and disciplined about keeping account plans, health scores, and renewal forecasts accurate in
- Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.
- Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.
Full description
About Tjekvik
Tjekvik is one of Europe's fastest-growing automotive aftersales technology companies. We help car dealerships across Europe and Australia transform the service experience through self-service kiosk software, digital check-in, and smart key management, giving customers more control and giving dealers back their time.
We work with 2,000+ dealerships across 30+ markets in Europe, the Middle East, Australia, and New Zealand. The UK is one of our most important markets, home to some of our largest multi-site dealer groups, and we're investing in the people who look after them.
The role
As a Senior Customer Success Manager, you will own the relationship with some of our largest UK dealer groups, protecting the revenue we already have and growing it. This is a senior, high-autonomy role that sits between customer success and account growth: you keep customers healthy and adopting the product, and you spot and close upsell and expansion opportunities across their sites.
You'll work mostly remotely, with regular calls and the occasional on-site visit to key accounts. You'll be the trusted voice of the customer inside Tjekvik, working closely with our support, product, and leadership teams.
You will report to the Head of Global Customer Success.
Who owns what
Our Sales team also sells to large dealer groups, so the split is clear:
You (Customer Success)
Renewals and expansion within the existing footprint: new sites, add-ons, and adoption
Sales
Leads new group-level agreements and OEM deals
Together
You co-own the customer relationship on any group-level or OEM deal, so the customer always has one consistent voice at Tjekvik
What you'll be responsible for
Account management and retention
- Own a portfolio of key UK dealer group accounts, with full responsibility for retention, satisfaction, and health.
- Build deep, trusted relationships at group and site level, from the Group Aftersales Director, Operations, and Procurement to Dealer Principals and Service Managers.
- Run regular value reviews with each account, showing the return on Tjekvik and agreeing priorities for the next quarter.
- Maintain account plans, health scores, and renewal forecasts in HubSpot, keeping them accurate and up to date.
- Act as the escalation point for your accounts, coordinating with support, product, and operations to resolve issues quickly.