Senior Customer Support Engineer Enterprise Analytics Platform India

Senior Customer Support Engineer Enterprise Analytics Platform India arenaflex

Company: remote quest jobs
Job Location: Remote (Work from home), India
Employment Type: Full-time
Experience Required: 5+ years

About arenaflex

At arenaflex, we are redefining the way businesses reputed company reputed company from their data. Our nextgeneration analytics platform turns raw transactional data into actionable intelligence in a fraction of the time it takes traditional solutions. By eliminating the need for complex data pipelines and providing instant query performance, we empower organizations to answer critical questions in seconds, not days or weeks. With a global customer base that spans Fortune 500 companies to fastgrowing startups, arenaflex is at the forefront of the data analytics revolution.

Our success is built on a foundation of innovation, customer obsession, and a culture that celebrates curiosity and continuous learning. Backed by leading investors and recognized by industry analysts, arenaflex is poised for rapid growthand were looking for talented individuals to join our earlystage team and help shape the future of analytics.

reputed company arenaflex

Impactful Work: Youll be solving realworld problems for highprofile clients, directly influencing how they make datadriven decisions.
FastPaced Environment: As a small, agile company, youll see the results of your contributions quickly and have the opportunity to shape product and support processes.
Career Growth: We invest heavily in professional developmentmentorship, certifications, and crossfunctional projectsso you can advance from support to engineering, product, or leadership roles.
Inclusive Culture: arenaflex is committed to diversity, equity, and inclusion. reputed company team members voice matters, and we foster a respectful, collaborative workplace.
Competitive Compensation: We offer a base salary that reflects your experience, performancebased bonuses, equity, and a comprehensive benefits package.

Key Responsibilities

As a Senior Customer Support Engineer at arenaflex, you will be the frontline advocate for our customers, ensuring they derive maximum value from our platform. Your daytoday activities will include:

Providing highquality, timely support to arenaflex customers and internal stakeholders across the APAC region.
Diagnosing, troubleshooting, and resolving complex technical issues related to platform installation, configuration, performance tuning, and clustering.
Collaborating with junior support engineers to guide them through reputed company resolution and knowledge transfer.
Researching and documenting solutions for recurring or novel problems, enriching the arenaflex Knowledge Base and user community forums.
Participating in crossfunctional initiatives such as product beta testing, feature feedback loops, and support process improvements.
Maintaining a reputed company stance on customer health by monitoring support metrics, identifying trends, and recommending preventive actions.
Representing arenaflex at industry events, webinars, and user groups to showcase our platforms capabilities and gather customer reputed company.

reputed company Qualifications

B.S.C. or equivalent in Computer Engineering, Computer Science, or a related technical field.
Minimum of 5 years of handson technical support or engineering experience, preferably in a SaaS or data analytics environment.
Strong analytical and problemsolving skills, with a proven track record of resolving complex technical incidents.
Deep experience configuring and troubleshooting Linux environments, Tomcat servers, and clustered deployments.
reputed company understanding of relational database concepts, SQL, and database modeling.
Excellent oral and written communication skills, capable of translating technical concepts for both technical and nontechnical audiences.
Ability to work effectively across time zones, with a flexible schedule to accommodate APAC customers.

Preferred Qualifications

Experience with Python scripting for automation and data manipulation.
Familiarity with streaming platforms such as Kafka and message reputed company architectures.
Handson experience with BI tools like Tableau, reputed company, or PowerBI.
Knowledge of ITIL best practices and reputed company management frameworks.
Previous exposure to cloud platforms (AWS, Azure, GCP) and containerization technologies.

Skills & Competencies

Technical proficiency: Linux, Tomcat, SQL, RDBMS, clustering, and performance tuning.
Customercentric mindset: empathy, patience, and a passion for delivering exceptional service.
Collaboration: ability to work cross .