Senior Customer Support Engineer
- Compensation
- Not disclosed
- Location
- Guadalajara
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Support
- Posted
Skills
Must have
- Bachelor's degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering — or equivalent practical experience (minimum 8 years in a relevant technical role).
- Embedded software/firmware application development experience.
- Proficiency in C programming; Java knowledge is a plus.
- Good Linux and/or RTOS programming skills; embedded Linux experience is a plus.
- Solid knowledge of common embedded interfaces: UART, SPI, I²C, SDIO, USB, and network interfaces.
- Experience with ARM-based microcontrollers and/or microprocessors.
- Understanding of schematics and PCB layout review.
- Excellent English and Spanish communication skills, both verbal and written.
- Collaborative, proactive, self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.
- Ability to work independently, manage multiple tasks, and drive results.
Nice to have
- Embedded Linux/Android development experience (kernel modules, device drivers, Yocto).
- Knowledge of software design, coding, and testing best practices.
- ML/AI experience (object/facial recognition, voice control).
- Familiarity with NXP i.MX Development Boards.
- Passion for building both technical expertise and support skills.
Full description
AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.
At the Technical Information Center, our goal is to provide the best technical support to NXP customers to ensure successful design-in of NXP products in their platforms. Besides, every interaction with NXP customer’s teams gives an opportunity to promote and position NXP’s product portfolio for new opportunities. As the technical voice of the customer inside NXP, the TIC actively brings feedback on technical items and supports requirements.
In this role, you will be the primary technical point of contact for customers worldwide, helping them successfully use solutions built on NXP's Portfolio. You will combine deep product expertise with strong communication skills to drive customer satisfaction and accelerate time-to-market
Scope of Responsibilities
- Provide highly technical support to customers worldwide designing with NXP’s i.MX Applications Processors via e-mail, online tools, and phone.
- Become a recognized technical expert on i.MX solutions within the Mass Market segment.
- Improve customer satisfaction by promptly following up on inquiries, issues, and complaints, ensuring timely and accurate resolution.
- Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP's offering and the overall customer experience.
- Continuously expand your technical knowledge by contributing to:
- Development and revision of product documentation and FAQs
- Writing and reviewing Application Notes
- Helping within some technical trainings
- Helping customer develop their applications
- Reviewing customer schematics and PCB layouts