Senior Developer (ServiceNow)
Senior ServiceNow developer on a 9-month staff-augmentation engagement (via Atomit Corp.) at the Asian Development Bank HQ in Mandaluyong City. Day to day: design, build, and integrate ServiceNow applications—emphasizing AppEngine, scripting, workflows, and governance—on a hybrid schedule, 3 days onsite.
- Compensation
- Not disclosed
- Location
- Mandaluyong City, Metro Manila
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Contract
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- 5+ years of hands-on experience developing and implementing custom solutions on the ServiceNow platform
- Demonstrated expertise in AppEngine and third-party integration protocols
- Deep experience architecting custom ServiceNow applications, forms, advanced workflows, and platform integrations
- Strong working knowledge of Agile methodologies (Scrum or Kanban frameworks)
- Strong analytical and problem-solving ability, leading process improvements and mentoring junior team members
- Excellent written and verbal communication skills to translate technical topics for non-technical stakeholders
- Proactive continuous learning of ServiceNow platform upgrades, emerging features, and security standards
Full description
Location: Local Sourcing (Manila, Philippines)
Contract Type: IDIQ Staff Augmentation
Engagement Duration: 9 Months (Subject to extension)
Work Arrangement: Hybrid (Onsite 3 days/week at ADB HQ in Mandaluyong City, Manila Time: 8:00 AM – 5:00 PM)
Reporting To: Jeong Wan Hong (Manager, Information Technology Department)
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About the Role
As part of the strategic Empower@ADB initiative, this role focuses on modernizing ADB’s operational ecosystem by enabling secure, efficient digital solutions on approved platforms under structured governance. The Senior ServiceNow Developer will design, architect, develop, and integrate ServiceNow applications—including third-party solutions—to support scalable, AI-enabled innovation.
Key Responsibilities1. Technical Development & Implementation
- Application Engineering: Design, develop, configure, and customize ServiceNow modules and applications with a strong emphasis on AppEngine.
- Workflows & Scripting: Build complex scripts, business rules, automated workflows, and forms to address unique organizational needs.
- Platform Health & Optimization: Conduct root cause analysis on platform issues, resolve technical bugs, and implement preventive measures to minimize downtime.
- User Experience & Structure: Organize taxonomies, knowledge bases, record producers, and self-service portals to deliver an optimal user experience.
- Agile Collaboration: Translate business requirements into scalable technical solutions in close alignment with Business Analysts, Project Managers, and Platform Leads.
- Code Quality & Governance: Conduct peer code reviews, adhere to ServiceNow best practices, and contribute to release and iteration planning.
- Deployment Support: Oversee production releases, monitor application health post-deployment, and maintain seamless operations.
2. Knowledge Management & Documentation
- Author and update technical specifications, including:
- High-Level Solution Design (HLSD)
- Solution Design Document (SDD)
- Security & Governance documentation (Security License to Operate - SLTO)
- Solution Deployment Plans