Senior Developer - Voice AI
- Compensation
- Not disclosed
- Location
- Chicago, Illinois
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree
- Computer Science, Engineering, Information Systems or related field preferred
- 3+ years of experience in software design and development
- Strong proficiency in Python programming
- Experience with TypeScript and .NET/C# development
- Knowledge of Object-Oriented systems design and Application Development
- Experience implementing AWS technologies
- Strong knowledge of API development and integration
- Experience with Cloud Automation Development Tools
- Knowledge of SQL, NoSQL databases and Design Patterns
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Full description
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
We are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.
Our Vision:
You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.
- Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks
- Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)
- Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels
- Write clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C#
- Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns
- Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions
- Participate in full development life cycle including requirements analysis and design using Agile methodologies
- Serve as technical expert on AI automation development projects
- Write technical specifications based on conceptual design and stated business requirements
- Support, maintain, and document AI agent functionality and automation workflows
- Identify and evaluate new AI technologies and frameworks for implementation
- Analyze code to find causes of errors and revise programs as needed
- Participate in software design meetings and analyze user needs to determine technical requirements